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8 things you might not know about Support Coordination

Updated 25 February, 2021
8 things you might not know about Support Coordination

Over the years, our team has heard a lot of myths and misconceptions about Support Coordination. So in this article we explore what a Support Coordinator is, what they can do for you, how to get funding for Support Coordination in your plan and more.

These are some of the most common questions we get asked about Support Coordination…

1. Do you need to be eligible for Support Coordination funding?

Yes, to receive funding for Support Coordination in your NDIS plan, there is eligibility criteria you will need to meet.

2. Does the amount of Support Coordination funding I get depend on the type of disability I have?

No. The NDIS looks at lots of factors when they assess how much Support Coordination funding you need. Whilst they do look at the type of disability you have, they also look at your informal support network, like your friends and family, who are there to support you when navigating the NDIS.

3. Can I get Support Coordination even if I have a lot of family and friends?

Yes. Even if you have a large amount of family and friends around you, it might not always be possible or reasonable for them to support you in navigating the NDIS. So the NDIS will look at this when considering your request to have Support Coordination included in your NDIS plan. 

4. Can I have both Plan Management and Support Coordination included in my plan?

Yes. These are two different services and it’s possible to have both included in your plan. While Plan Management is to do with managing your NDIS plan’s funding, a Support Coordinator can help you find and connect with service providers and help you understand your plan.

5. Is there a limit on how long I can have Support Coordination?

No. Provided you meet the eligibility criteria, there is no limit on how many times you can have Support Coordination included in your NDIS plan. It’s important to note that any and every time you request Support Coordination, you should present as much evidence as you can (e.g. a letter from a GP or an Occupational Therapist report), as this can help to show the NDIS the benefit it can provide you.

6. Will my Support Coordinator handle everything for me?

No. You still have the control over your NDIS journey, including what services are delivered and when. Rather than doing everything for you, a Support Coordinator helps you build your skills and confidence so that you can eventually coordinate your supports yourself, or with the assistance of your informal support network.

7. Is my Support Coordination budget only used for face-to-face meetings with my Support Coordinator?

No. Face-to-face or virtual meetings are only a small part of what Support Coordinators do. The majority of their work is done behind the scenes, researching the best solutions for your needs, contacting your service providers, reporting to the NDIS, answering any questions you have, and doing lots of admin to make sure you’re getting the most out of your plan. These tasks all count as Support Coordination hours from your plan to help you reach your goals.

8. Can I contact my Support Coordinator in an emergency?

No. In an emergency or crisis, you should always contact the appropriate emergency service. Your Support Coordinator can help you if you’re having issues with a service provider, but it is not their duty to intervene in the event of an emergency.

Have any questions?

Want to learn more about Support Coordination?  We're here to help! Give us a call on 1300 333 700 or chat with us online.

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