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8 Common Misconceptions about Support Coordination

Updated 4 September, 2020
Our Support Coordinator, Marisa, and NDIS participant, Catherine looking over her NDIS plan.

As one the largest national providers of NDIS Plan Management and Support Coordination, we have supported thousands of people all over Australia bringing their NDIS plan to life since 2016. Over this time, we’ve heard many myths and misconceptions about Support Coordination, so in this article we’re setting the record straight on 8 of the most common.


Getting Support Coordination

  1. If you meet the eligibility criteria you'll get Support Coordination

False. The NDIS looks at several factors when deciding whether you’re eligible for Support Coordination. But at the end of the day it’s up to the Local Area Coordinator or NDIS Planner to determine this based on their assessment whether it is reasonable and necessary for you to receive this support. Although they’ll ask certain questions designed to gauge your eligibility, qualifying isn’t a simple box ticking exercise. This means that, while your situation may mean you're likely to get Support Coordination included in your plan, it’s never guaranteed.

Read more about eligibility for Support Coordination here.


  1. The amount of funding you'll get for Support Coordination depends on your type of disability

False. Your type of disability is certainly one of the factors the NDIS uses to assess how much funding to provide, but more important is the level of informal supports (family, friends, etc.) you have around you. If you have very few friends or family who can help you to navigate the NDIS, you’re more likely to receive Support Coordination than someone with a larger informal network – which brings us to our next point…


  1. If you have a lot of friends or family you won't get Support Coordination

False. Simply having a network of friends and family around you doesn’t necessarily mean that you won’t receive Support Coordination funding. If your network is in any way unable to provide you with an adequate level of informal support to build your capacity to navigate the NDIS, it’s possible to have Support Coordination included in your plan.


  1. You can't receive funding for both Support Coordination and Plan Management

False. Some people have said that Support Coordination is included in Plan Management, or the other way around. They are two very different services: Plan Management is support with the financial management of your plan, while Support Coordination is about the coordination of your supports and service providers. It is certainly possible to have both Support Coordination and Plan Management included in your NDIS plan – and many of our customers do, and we believe that the combination of the two is the ultimate support you can have to get the most out of your NDIS plan.


What Support Coordinators do - and don’t do

  1. Your Support Coordinator will handle everything for you

False. As Support Coordination is a capacity building support, it’s meant to help you develop the skills to coordinate your supports yourself eventually. More importantly, your Support Coordinator will work with you to help you understand your plan and find the ideal service provider for your situation, but you still choose the providers and you are in control over what services are delivered and when.


  1. You can only have Support Coordination for a year

False. Nothing prevents you from requesting it again at your next planning meeting. It is considered a capacity building support, but there’s no limit to how many times it can be included in your NDIS plan – provided you can show that you still need it. To give yourself the best chance of being successful, your claim for Support Coordination should be supported using written evidence from GPs, specialists, or other allied health professionals.


  1. Support Coordinators should help you in emergencies

False. Support Coordinators can certainly help you when you’re having issues with providers, for example if you’re not happy with a support worker or a provider isn’t delivering what they promised to. However, in emergencies and crises it is not the role of your Support Coordinator to intervene and you should always contact the appropriate emergency service.


  1. One hour of Support Coordination means a one hour meeting

False. Your Support Coordination funding not only covers meetings with your Support Coordinator (face to face or over the phone), it must also pay for the time they spend travelling there (within reasonable limits), as well as any time they spend on preparing for the meeting, reporting, researching and following up on everything discussed.  


Finally, keep in mind that the NDIS is never static and what was true in the past might possibly not apply now. The NDIS is always undergoing changes, so if you read something about Support Coordination online, you should always see when it was published and keep that in mind, as the rules and eligibility criteria may have changed since then.

If you have any questions about Support Coordination, or myths you’d like some help busting, contact our helpful team on 1300 333 700 or leave your details here and we will contact you.

For more information about the benefits of Support Coordination with Plan Partners, click here.




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Irene Hamilton (not verified)   09th January, 2020

Great blog! I hope that others find the information useful too. It can be very confusing to people what support coordinator do and don't do.

Plan Partners logo
pmp.admin   09th January, 2020

Hi Irene,

Thank you for your comment! We're happy to hear that you found our blog useful. If you have questions about the NDIS or Plan Management feel free to give our friendly team a call. We're always happy to help.

Warm regards,
The Plan Partners team

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