Do you need help accessing something on our website?

Start a live chat with us  8am to 10pm AEDT Mon to Fri and 8.30am to 5pm Sat & Sun.

Call us on 1300 333 700 8am to 10pm AEDT Mon to Fri and 8.30am to 5pm Sat & Sun

Email us at [email protected].

Making our website accessible to all

We want to make sure you have full and equal access to our website. We’ll continue to make improvements in line with best-practice standards and the feedback you provide to us. So far, we’ve taken the following actions to make our website as accessible as possible:

  • We’ve made accessibility one of our highest priorities
  • Through the process of creating this new website, we have been working with accessibility experts to get their guidance on coding and accessibility best practices
  • We’re in the process of getting WCAG 2.1 AA certification
  • We are working one-on-one with our customer panel to make our website as user friendly as possible

Join our customer panel

We have a small group of passionate customers, that we work with to help inform the decisions and designs of our website.

If you’re interested in helping us improve the accessibility of our website in one-on-one sessions, please email us at [email protected] and we'll follow up with you.

Your feedback

If you have feedback you’d like to share with us, send us a message via our Feedback Form.

Please note, we’ll consider all feedback provided to us and do our best to address issues as soon as possible. However, as some issues are complex, they may take time to resolve.

Our new accessibility features

Skip links

We've included skip links in all pages to make navigation easier for keyboard users.

Broad level of access

We’ve developed our site to function properly with a broad range of assistive technologies, so our website is accessible to every user.

Keyboard access

Every page of our website is accessible through keyboard controls.

Alt text

We’ve set relevant and description Alt text to all images.


All pages have been designed by default at a larger layout to improve legibility, and structured to work across a broad range of devices.

AA contrast compliance

All text and navigation elements adhere to WCAG 2.1 AA or above contrast values.

Scalable components

All page elements have been tested to support font size increase in the browser to maintain the integrity of the layout (within reason).

WCAG best practice

We’re in the process of ensuring all code is compliant with WCAG 2.1 AA standards.