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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

At Plan Partners we receive many questions from people about the NDIS, their NDIS plan and what we can do to help. Read on for some of the most common queries we receive. If you can’t see the answer to your question in this list, don’t worry - just contact us with your query and we’ll be happy to help.

Who is eligible for the NDIS?

To be eligible for the NDIS you’ll need to meet some basic criteria relating to your age, Australian Residency status and the nature of your disability. The NDIS also needs to be available in your area. You can find out if you meet the access requirements and check when the NDIS is rolling out in your area at www.ndis.gov.au.

What are the steps in the NDIS process?

Navigating the NDIS can sometimes feel a bit overwhelming. To help you prepare and get the most out of the NDIS, we’ve created this simple step-by-step guide. From Step 1 (Prepare) to Step 7 (Annual review), this guide will give you handy tips & tricks for each step.

What is an NDIS plan?

Your NDIS plan is a document all about you and your life goals. It’s based on the details you provide in your initial planning meeting with your NDIS Local Area Coordinator (LAC). Your plan contains a breakdown of the different supports required to help you achieve your goals, along with how much NDIS funding has been allocated to each category.

What's covered by the NDIS?

The NDIS covers the cost of supports across a wide range of areas, from education, employment and community participation through to living arrangements, independence, health and wellbeing. What’s covered in your NDIS plan will really depend on your individual situation and life goals. The NDIS uses the ‘reasonable and necessary’ framework to determine what support you can be funded for - read more about this in this blog. The NDIS can also fund Plan Management and Support Coordination. If you want to know more how the NDIS funds specific costs, make sure to follow our blog series 'How to make the NDIS work for you', featuring Playing Sports,  Transport  and more.

How do I prepare myself for the NDIS?

In our 'NDIS in 7 easy steps' guide we give a couple of good  tips on how to prepare for the NDIS, such: Learn the basics about what the NDIS can fund and how it works. Start your planning early and don’t wait until your first meeting to think about what you want. And of course,  ask for help  from our  friendly  Plan Partners team at any time.

How much does Plan Management and Support Coordination cost?

If Plan Management and/or Support Coordination is part of your NDIS plan, then the cost of those services is covered by the NDIS. Plan Management is available to all NDIS participants - you just have to ask for it! However, not everyone is eligible for Support Coordination. If you’re not sure if you qualify, contact us for a chat.

What are the benefits of Plan Management?

Plan Managers deal with all the tricky paperwork and administrative tasks related to your plan - like keeping track of your spending, maintaining accurate financial records, handling claims with the NDIS and making sure your providers get paid, tracking your spending and keeping a note of all your paperwork. They can even help you with a list of service providers in your area. That means you can focus on the more important stuff, like realising the goals in your NDIS plan. 

What are the benefits of Support Coordination?

Coordinating your supports can be complicated and time-consuming. Support Coordinators make this process easier by helping you to choose service providers, regularly review your supports and action your plan. It’s especially useful if you need to engage lots of different service providers. This blog explains how to find out if you're eligible for Support Coordination.

Can I make changes to my NDIS plan?

If you want to later change something in your NDIS plan, you can always ask for a review of your plan. Make sure you explain as clearly as possible how and why you need to make the adjustments (for example, if your personal circumstances have changed).

How do I know how if I still have enough money in my NDIS budget?

You can easily keep track of your NDIS budgets and your spending in your own online Plan Partners dashboard. If you sign up with us for Plan Management we'll give you access to this very handy and easy to use Dashboard.

How do I sign up for Plan Partners?

Getting set up with us is really easy. Just leave your details here.
We will contact you within 1 business day. To get everything started, we will ask you to complete and sign our Customer Service Agreement and send us a copy of your NDIS plan.

How do I find service providers?

We have a large database of providers to choose from - and if you appoint us as your Support Coordinator we can even help by making some suggestions based on your needs and your goals. And because we’re independent and not a service provider ourselves, we’ll only suggest options that we think are right for you. [You can also find service providers in your local area by contacting your local NDIS office, calling the NDIS helpline on 1800 800 110 or checking the list of registered service providers in your area at www.ndis.gov.au.]

What is the difference between unregistered and registered providers?

The NDIS asks service providers to register with the NDIS. However, not all providers choose to register.  The main difference between unregistered and registered providers is that only registered providers can claim their invoices with the NDIS directly.  Using a Plan Manager allows you to access an unregistered provider easily.  Read more about unregistered providers in this blog.

 

FIND OUT MORE

If you’d like to get more out of your NDIS plan, learn more about our services or just want some independent, honest advice, we’re always happy to have a chat.
Feel free to give us a call at 1300 333 700 or send us an email today.

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