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Frequently Asked Questions

Frequently Asked Questions

At Plan Partners we receive many questions from people about the NDIS, their plan and what we can do to help. Read on for some of the most common queries we receive. If you can’t see the answer to your question in this list, don’t worry - just contact us with your query and we’ll be happy to help.

Understanding the NDIS

How the NDIS works

Who is eligible for the NDIS?

To be eligible you’ll need to meet some basic criteria relating to your age, Australian Residency status and the nature of your disability. The NDIS also needs to be available in your area. You can find out if you meet the access requirements and check when the NDIS is rolling out in your area at

What are the steps in the NDIS process?

Navigating the NDIS can sometimes feel a bit overwhelming. To help you prepare and get the most out of your plan, we’ve created this simple step-by-step guide. From Step 1 (Prepare) to Step 7 (Annual review), this guide will give you handy tips & tricks for each step.

What is an NDIS plan?

Your NDIS plan is a document all about you and your life goals. It’s based on the details you provide in your initial planning meeting with your Local Area Coordinator (LAC). Your plan contains a breakdown of the different supports required to help you achieve your goals, along with how much funding has been allocated to each category.

What's covered by the NDIS?

The NDIS covers the cost of supports across a wide range of areas, from education, employment and community participation through to living arrangements, independence, health and wellbeing. What’s covered in your plan will really depend on your individual situation and life goals. The NDIS uses the "reasonable and necessary" framework to determine what support you can be funded for. The NDIS can also fund Plan Management and Support Coordination. If you want to know more how the NDIS funds specific costs, follow our blog series "How to make the NDIS work for you", featuring Playing SportTransport and more.

How do I prepare myself for the NDIS?

In our 'NDIS in 7 easy steps' guide we give a couple of good tips on how to prepare, such as: Learn the basics about what it can fund and how it works. Start your planning early and don’t wait until your first meeting to think about what you want. And of course, ask for help from our friendly Plan Partners team at any time.

Can I make changes to my NDIS plan?

If you want to later change something in your plan, you can always ask for a review of your plan. Make sure you explain as clearly as possible how and why you need to make the adjustments (for example, if your personal circumstances have changed).

How do I know how if I still have enough money in my NDIS budget?

You can easily keep track of your budgets and your spending in your own online Plan Partners dashboard. If you sign up with us for Plan Management we'll give you access to this very handy and easy to use Dashboard.

Plan Management

What is Plan Management?

Plan Management supports you in managing your NDIS funds. Our Plan Management team handles the day-to-day administration that comes with an NDIS plan, such as processing invoices and keeping track of your fund balance.

How much does Plan Management cost?

Plan Management is available to all participants, and the cost is covered by the NDIS - you just have to ask for it.

What are the benefits of Plan Management?

Plan Managers deal with all the tricky paperwork and administrative tasks related to your plan - like keeping track of your spending, maintaining accurate financial records, handling claims with the NDIS and making sure your providers get paid, tracking your spending and keeping a note of all your paperwork. They can even help you with a list of service providers in your area. That means you can focus on the more important stuff, like realising the goals in your plan.

Support Coordination

What is Support Coordination?

Support Coordination helps you get the most out of your NDIS plan, so you can realise your potential and achieve your goals. Support Coordination can take the stress out of organising your supports. It is what the NDIS calls a ‘capacity building’ support – designed to give you the skills and confidence to handle this yourself in future.

How much does Support Coordination cost?

If Support Coordination is part of your plan, then the cost of those services is covered by the NDIS. Not everyone is eligible for Support Coordination, so if you’re not sure if you qualify, contact us for a chat.

What are the benefits of Support Coordination?

Coordinating your supports can be complicated and time-consuming. Support Coordinators make this process easier by helping you to choose service providers, regularly review your supports and action your plan. It’s especially useful if you need to engage lots of different service providers. Find out if you're eligible for Support Coordination.

How do I sign up for Plan Partners?

Signing up with us is really easy. Get started with our online sign up page.
We will contact you within 1 business day. To get everything started, we will ask you to complete and sign our Customer Service Agreement and send us a copy of your plan.

How do I find service providers?

We have a large database of providers to choose from - and if you appoint us as your Support Coordinator we can even help by making some suggestions based on your needs and your goals. And because we’re independent and not a service provider ourselves, we’ll only suggest options that we think are right for you. [You can also find service providers in your local area by contacting your local NDIS office, calling the helpline on 1800 800 110 or checking the list of registered service providers in your area at]

What is the difference between unregistered and registered providers?

The NDIS asks service providers to register with them. However, not all providers choose to register. The main difference between unregistered and registered providers is that only registered providers can claim their invoices with the NDIS directly. Using a Plan Manager allows you to access an unregistered provider easily. Read more about unregistered providers.

Working with us

Signing up for our services

How do I sign up for your services?

Easy! Just go to our signup page and follow the prompts.

What is in the customer service agreement?

During the signup process, you are shown the customer service agreement. If you'd like to refer back to it, you can find it on our site.

Find out More

If you’d like to get more out of your NDIS plan, learn more about our services or just want some independent, honest advice, we’re always happy to have a chat.
Feel free to give us a call at 1300 333 700 or send us an email today.

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