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How to get your invoices paid in 4 business days

How to get your invoices paid in 4 business days

27 June 2019

Plan Partners is pleased to introduce our new Fast Payment System – a streamlined way for service providers to create and submit invoices, which allows them to be paid within 4 business days. 



What is the Fast Payment System?

The new system makes it a lot easier for the thousands of service providers who work with Plan Partners to create and submit invoices for their Plan Managed customers.

It greatly reduces the time and steps taken to submit an invoice and provides helpful tools to look up NDIS items, select customers and generate a valid invoice number. The system immediately confirms if an invoice complies with NDIS requirements and is ready for submission to the NDIS for approval.

The Fast Payment System is available online through Plan Partners’ Service Provider Dashboard, where service providers can also track the status of their invoices.


How does it work?

Powered by our Dashboards, the Fast Payment System fast-tracks Step 2 in our invoice payment process. This reduces payment time from within 7 business days to within just 4 business days. Learn more about our invoice payment process here.


Plan Partners Invoice Payment Process


How to use our Fast Payment System

To use our Fast Payment System, providers have to follow these two steps:

Step 1: Activate your Dashboard: If you haven’t yet accessed your Plan Partners Provider Dashboard, activate it by giving us a call on 1300 333 700 or send an email to and let us know you’d like to do so. You’ll need to choose a single email address and password for your organisation.

Step 2: Submit an invoice: Once you’ve activated your Dashboard, submitting an invoice using the new system is easy. Just log in to your Plan Partners Dashboard and click ‘Submit Invoice’. Our handy online prompts will make sure that all the details you need to ensure your invoice is paid by the NDIS will be automatically included.

Remember, once you’ve submitted your invoice on the Dashboard, you do not need to send it in to us via email. The Dashboard does it all!


Can I still email invoices?

Service providers are still welcome to send their invoice (in PDF, Word or Excel format) to us at as well. As our team then needs to manually file, review and validate their invoices, it will take longer – up to 7 business days – to get them paid.

Click here for more information about Plan Partners’ payment process and how to access the Fast Payment System.


Our commitment to you

The introduction of this system is another important step in our ongoing commitment to our network of providers - to support them as they support others. As we understand how important cash flow is for service providers, we are very committed to making sure that service providers are paid promptly. It is also a commitment in our Customer Charter that our customers should not have to worry that payment of their invoices will affect the continuity of the supports they receive.


More information

For more information about accessing the Fast Payment System, contact our team on 1300 333 700 or   

Plan Partners logo
Tichawona Mashawa (not verified)   16th October, 2019

Thankyou very much for your helpful efforts to assist in quicker payments *cheers

Plan Partners logo
pmp.admin   16th October, 2019

Hi Tichawona,

Thank you for taking the time to leave us this great feedback. As always, if you ever have questions related to invoices or the NDIS, don't hesitate to get in touch with our friendly team on 1300 333 700 - we're always happy to help.

Warm regards,
The Plan Partners team

Plan Partners logo
Joseph (not verified)   28th November, 2019

Can you sign me up for fast payment please

Plan Partners logo
pmp.admin   28th November, 2019

Hi Joseph,
Thanks for your message. Our team will contact you regarding your access to the Dashboard and Fast Payment. If you have any further questions, just contact us on or 1300 333 700.
Warm regards,
Stefan of the Plan Partners Team

Plan Partners logo
Marg Sullivan (not verified)   16th December, 2019

Is it possible as a client to use the fast pay method for reimbursement of invoices already paid by client.

Plan Partners logo
pmp.admin   16th December, 2019

Hi Marg,

Thank you for your comment.

Currently, this is not a supported feature in our customer Dashboards. However, our new and improved Dashboards that are set to release early 2020 will allow our customers to submit reimbursements online. We'll keep you updated.

Warm regards,
The Plan Partners team

Plan Partners logo
Allie Donnelly (not verified)   09th January, 2020


One of our clients is using you as a Plan Manager. Can you please let me know if there are any fees associated with using the online portal?

Plan Partners logo
pmp.admin   09th January, 2020

Hi Allie,

Thank you for reaching out. Our Dashboards are completely free to use for NDIS participants, service providers and Support Coordinators.

Here's some more information and how to get started:

Warm regards,
The Plan Partners team

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