Customer Service Officer
"The way my colleagues have all gone above and beyond to support everyone makes me so proud to be a part of the Plan Partners team."
What is your role with Plan Partners?
I answer any questions that Participants or Service Providers have about the NDIS or Plan Partners. You want to find out what’s reasonable and necessary? I’d love to assist!
What did you do before Plan Partners?
I travelled a lot and worked in various hospitality and admin roles.
What has been your favourite Plan Partners moment?
Despite 2020 being full of low points, with fires and a pandemic, it’s also given a lot of highs. Seeing the strength of our customers as they deal with these big challenges is inspiring, and the way my colleagues have all gone above and beyond to support everyone makes me so proud to be a part of the Plan Partners team.
What drives you?
The ability to be able to empower people with knowledge really drives me. Being able to share my knowledge of the NDIS to improve people’s lives gives me a fulfilling sense of purpose.
What advice would you give someone starting their NDIS journey?
Ask away - there is no such thing as a silly question! I remember when I started at Plan Partners, I felt like I was asking a million questions because there’s just so much to learn. But by asking so many questions (combined of course with the patience and guidance of my supportive team) I was able to gain the knowledge that I have today – knowledge that I love sharing with others. So if you do have any questions, please call our friendly team, we’re always happy to help.