How to avoid fraud and safeguard participant funding
NDIS fraud has been getting a lot of media and government attention lately. It’s growing and putting the funding participants rely on every day at risk.
As one of Australia’s leading and most trusted plan managers, Plan Partners can help. To date, we’ve prevented $67 million fraudulent invoices from getting processed thanks to rigorous systems that pick-up issues before payment goes through.
What does NDIS fraud look like?
Fraud isn’t always obvious and doesn’t necessarily start with bad intent. It can range in scale from an organised criminal gang scamming hundreds of participants, through to a self-employed service provider overcharging for travel time.
Some common examples include:
- charging for supports that weren’t delivered
- billing above NDIS price limits
- duplicate and fake invoicing
- misuse of participant funding
Sometimes honest mistakes happen, but they can still have real consequences on participant funding if they’re not picked up early.
Extra protection with Plan Partners
At Plan Partners, safeguarding participant funding is an important part of what we do and one of the big things that differentiates us from other plan managers. We have dedicated systems in place to pick up problems early in the payment cycle, including:
- automated software to detect issues
- actively reviewing invoices for accuracy
- checking pricing aligns with the NDIS price guide
- flagging irregular or suspicious claims
- correcting errors before they impact a participant’s budget
Where common errors happen
Without strong checks in place, it’s easy for small issues to add up. While these might seem minor individually, they can significantly reduce a participant’s available funding over time:
- providers accidentally overcharging for travel
- invoices getting submitted twice
- line items used incorrectly
- charges exceeding NDIS limits
A safer, more supported way to manage funding
Plan Partners offer another layer of protection to:
- safeguard participant funding
- reduce admin and follow-up
- provide clear visibility over budgets and spending
- support compliant, stress-free invoicing
Our extra layer of oversight makes things easier with less time needed to resolve issues, and peace of mind that funds are better protected.
If you’re looking for a plan manager with the systems in place to support you along the way, we’re here to help. Get in touch with the team at Plan Partners today.