NDIS Provider Spotlight: Kindly Healthcare
Local, professional disability support
In the latest edition of Plan Partners provider profile, we're putting the spotlight on Kindly Healthcare and the wonderful work they’re doing in the in-home care space.
Executive General Manager Tom Curtis was kind enough to join us for a chat.
Hi Tom, tell us a bit about yourself and your team.
Kindly Healthcare is a South Australia based allied health provider. We work across the state and support clients interstate as we continue to grow.
Our team is made up of occupational therapists and physiotherapists who genuinely care about the people we work alongside. We are big on culture, support and mentoring internally because we believe that when clinicians feel supported and connected to their work, clients feel it too.
We are intentional about building real relationships with participants, families and the wider support network. We are not interested in being a transactional service. We want to be someone people can rely on long term.
What sort of services do you offer?
We provide occupational therapy and physiotherapy services across the NDIS, aged care and the broader community.
For OT, that includes:
- functional capacity assessments
- assistive technology prescription
- home modifications
- housing related assessments
- ongoing therapy to support independence and safety.
For Physio, we focus on:
- mobility, strength, pain management, and rehabilitation
- falls prevention
- long term physical function which might be short term restorative work, or ongoing therapy where maintaining capacity is critical.
We also support people from assessment right through to intervention, review and longer-term planning. We see our role as walking alongside people, not just completing a report and moving on.
Why do people come to you for help?
A lot of people come to Kindly because they know we genuinely care and that we will do everything we can to achieve the best outcome.
We are often sought out for urgent services and time sensitive assessments. We understand that when someone is waiting on equipment, home modifications or funding decisions, delays matter. We prioritise responsiveness and quick turnaround where it they’re clinically appropriate.
Beyond that, people come to us because they trust our intent. We take the time to understand the whole picture. What matters to the person. What is getting in the way. What a meaningful outcome actually looks like in their day-to-day life.
Support coordinators and plan managers often tell us they value our clear communication and strong justification. Participants and families tell us they feel listened to and supported, not rushed through a process.
What's the goal or overall aspiration you have for your customers?
At the heart of it, we want people to move forward.
That might mean more independence at home, safer mobility, less pain, access to the right equipment, or simply feeling more confident in their daily life.
We care a lot about results. Functional outcomes matter. Funding outcomes matter. We want the supports in place to actually change something in a person’s life, not just tick a box.
Just as importantly, we want people to feel supported throughout the process. Navigating allied health and funding systems can be overwhelming. Our job is to make it clearer and more manageable.
How important is a tailored approach in your work?
It's essential.
Even when two people present with similar challenges, their goals, environment and supports can be completely different. Every assessment, therapy plan and recommendation is shaped around the individual.
We also build in reviews. If something is not achieving the intended outcome, we adjust. We actively seek feedback and realign where needed. That flexibility is what drives better long-term results.
What’s something that people should know about your services that most people don’t know?
There are a few things that are quite specific to Kindly.
We travel extensively across South Australia, including the Murray Lands, Fleurieu Peninsula, Adelaide Hills and surrounding regions. We also offer Telehealth where appropriate, which allows us to support participants who may otherwise struggle to access services.
Something else that is important to us is the quality of the overall team around a person. We are not just focused on our piece of the puzzle. Strong outcomes rely on everyone working together and delivering a consistent standard of care.
Because of that, we are intentional about how we work alongside other providers and supports. Where things are not quite aligned, we will raise it and work collaboratively to improve it. That might mean adjusting approaches, improving communication or helping bring the right people into the team.
Another important point is that we stay involved. We do not complete an assessment and disappear. We check in, review progress and adjust recommendations if needed.
The goal is always the best possible outcome, even if that means refining the approach along the way.
What advice would you have for someone wanting more information?
Reach out and have a chat.
We are always open to a conversation, whether that leads to working together or simply helping someone understand their options a bit better.
Whether you are speaking with us or another provider, ask questions. Ask about turnaround times. Ask how outcomes are reviewed. Ask how communication works.
You should feel confident that the provider understands your goals and is genuinely invested in helping you achieve them.
Finding the right fit makes a real difference.