Keen to buy an iPad or similar device?

The good news is, you can now buy iPads using your NDIS funds. The NDIA have recognised the role devices such as iPads and Galaxy tabs play in ensuring you can receive your supports, because many providers have had to move their services online due to COVID restrictions.

And this flexible approach to buying low cost Assistive Technology is here to stay for a while and will be monitored as we move towards COVID normal.

How does NDIS funding work for iPads?

While the NDIS have made it easier to purchase an iPad using your NDIS funds, you still need to be able to show that it’s specifically needed because of your disability and is reasonable and necessary purchase.

To help you determine if that’s the case, ask yourself these two questions. If you answer yes to them and you have enough funding in your plan, then you will likely be able to use your NDIS funding to purchase the device

  • Is the iPad/tablet necessary?
    • Do you need the iPad/tablet to continue accessing existing services, like online therapy sessions instead of face to face sessions? If so:
    • Has your therapist recommended the use of the iPad/tablet?
    • Do you not already own or have access to a device that would allow you to access existing services, such as a laptop, smartphone, or tablet?
  • Is the cost of the iPad/tablet reasonable?
    • Is it a standard tablet that costs less than $600?
    • If the cost exceeds $600, what feature do you require that is not available on a standard tablet? Do you need this feature because your disability prevents you to use a standard tablet?

For example, if you want to purchase a standard tablet because your therapist is now running all their sessions over video chats and you don’t have a device that lets you join in, your purchase would be considered reasonable and necessary.

How does the process work?

There are several ways to purchase a tablet using your NDIS funds, but the process can be a little long-winded and you have to pay out of your own pocket and then get reimbursed. The device will be purchased using funding from your Core budget, however if you only have funding in your Capacity-building budget, you can now use a new line item from category 15.

As a plan managed customer of Plan Partners, we've partnered up with Officeworks and JB Hi-Fi, so you can buy iPads and assistive technology directly through your NDIS funds with no out of pocket expenses. Here's how it works:

1. Choose your item
Visit Officeworks or JB Hi-Fi to find the product(s) you want to buy using your NDIS funds

2. Check your budgets
Make sure you have enough funding in the right category of your NDIS plan to pay for your item. Remember, your item needs to meet the criteria for 'reasonable and necessary' as set by the NDIS.

3. Give us a call
Call us on 1300 333 700 (9am to 7pm Monday to Friday AEDT), tell us which item you want to buy and we'll handle the rest. You'll receive a confirmation email once your order's been placed.

4. Receive your item next business day!
Your item should be ready the very next business day. You can opt to Click and Collect from your nearest store or we can arrange to have it express delivered to you.

Not plan managed?

If you don’t have a plan manager and are agency managed, you must purchase the device through a registered provider, which can limit your options.

Fortunately, the NDIA have made it easier to switch to plan management and be more flexible with how you use your funding.

Can the NDIS pay my internet bill?

Unfortunately not. You can't use your NDIS funds to pay for your internet bill. While you might need the internet to access remote therapy, it’s considered an everyday expense and as such it’s not considered to be reasonable and necessary.

The NDIS also won’t fund additional accessories such as cases and warranties, as they are not related to a person’s disability.