NDIS invoice inclusions checklist

As a National Disability Insurance Scheme (NDIS) service provider, it’s important you invoice the NDIS correctly to avoid delays in payment.

The National Disability Insurance Agency has strict rules around invoicing, so any mistakes or missing information could lead to your invoice being rejected and you having to start the process again.

7 essential things to include on your NDIS invoice

Make sure you include all of the below details on your NDIS invoices to ensure they are processed first time:

  1. The name of your business, your ABN (which must match the one on ABN Lookup), and your bank details.
  2. A unique invoice number (using the same invoice number twice can lead to the NDIA’s system rejecting it).
    Note: You cannot use the same invoice number for different customers (e.g., Invoice 1 for Customer A and then Invoice 1 for Customer B).
  3. The customer’s full name - this must be the person with the NDIS plan, not Mum or Dad or the Plan Manager. Even if the participant is under 18yrs, if it’s their NDIS plan, then you must invoice in their name.
  4. The customer's NDIS number - this helps us with identification and could speed up the processing time.
  5. A brief description of the service you provided (if you know the service’s NDIS line item, include that too to avoid delays. Use our Price Guide Navigator to search this up quickly).
  6. The date the invoice was issued and the date or spread of dates you delivered the service.
  7. How many hours of support you provided and at what hourly rate.
  8. The total amount you’re invoicing for (GST if applicable, must be inclusive of the hourly rate).

You can also use our invoice template as a guide.

Find line items and price limits quickly with our Price Guide Navigator

Getting details for your NDIS invoices is a whole lot easier with our Price Guide Navigator. Find line items and price limits in one simple search using the appropriate support name, code or a simple keyword.