As a National Disability Insurance Scheme (NDIS) service provider, it’s important you invoice the NDIS correctly to avoid delays in payment.
The National Disability Insurance Agency has strict rules around invoicing, so any mistakes or missing information will lead to your invoice being rejected and you having to start the process again.
7 essential things to include on your NDIS invoice
Make sure you include all of the below details on your NDIS invoices to ensure they are processed first time:
- The name of your business, your ABN (which must match the one on ABN Lookup), and your bank details.
- A unique invoice number (using the same invoice number twice can lead to the NDIA’s system rejecting it).
- The customer’s full name (and, while their NDIS number isn’t compulsory, including this too can help speed up processing).
- A brief description of the service you provided (if you know the service’s NDIS line item, include that too to avoid delays. Use our Price Guide Navigator to search this up quickly).
- The date the invoice was issued and the date or spread of dates you delivered the service.
- How many hours of support you provided and at what hourly rate.
- The total amount you’re invoicing for (GST if applicable, must be inclusive of the hourly rate).
Use our invoice template as a guide.
Submit your NDIS invoices more quickly with our Fast Payment System
For any of your customer plan managed by Plan Partners, you can use our Fast Payment system to create and submit invoices. From your Dashboard, simply enter the relevant information in the fields, click submit, and your invoice will be paid within 4 days. Our Fast Payment system automatically validates your invoices, so there are no discrepancies.