What does your Dashboard invoice status mean?
When will your NDIS invoices be paid?
As a plan manager, we process a lot of invoices. Sometimes they’re ready to process right away and sometimes the invoices we receive don’t have all the information we need to process them.
The great news is that the invoice status page on your Plan Partners' Dashboard includes invoice status messages that keep you updated on exactly what part of the process your invoice is currently at.
There are a few different status messages to be aware of, so we’d though we’d share some information on what they all mean.
View details
Before we start, there’s a key piece of information that applies to all the below messages. In your invoices and reimbursements page on your Dashboard, beside each invoice, you’ll see ‘View details’.
We’ll cover the general meaning of each invoice status in this article, but whatever the message is, you will find more specific information by selecting the ‘View details’ link.
Invoice Status Messages
Draft
- This is an invoice claim that was started but not submitted yet.
In Progress
- Invoice has been received and is being processed.
Needs your approval
- Invoice requires approval by you based on your Invoice Approval Preference.
Cannot be processed
- Invoice is unable to be processed; more information will be provided to you.
NDIS Processing
- The invoice claim has been submitted to the NDIA.
Pending NDIS Approval
- The invoice has progressed though the NDIA claiming process.
Payment on Hold
- Payment of the claim has been paused due to a number of reasons, select ‘View details’ for more information.
Processing Payment
- The invoice has been successfully claimed, and payment is being made.
Paid
- The invoice claim has been paid.
Cancelled
- Payment of the claim has been cancelled due to a number of reasons, select ‘View details’ for more information.
Rejected
- This status indicates part of the claim has an issue that will need to be resolved before it can be processed. We’ll reach out to you with more information.