We get many enquiries about psychosocial recovery coaching and how it differs from the support coordination we provide here at Plan Partners. So, we invited Lisa Bleazby, National Manager for Recovery Coaches at One Good* Day to answer your questions and provide some much-needed clarity.

Welcome, Lisa. Let’s start with a little about what you do at One Good* Day…

What is Psychosocial Recovery Coaching?


One Good* Day is a registered provider of Recovery Coaching. Recovery Coaching is a funded support available under the NDIS for people with a psychosocial disability. We support eligible participants to understand their NDIS plan, including funding and options, and work with them one-on-one to ensure they’re getting the support they need. Along with plan implementation and coordination activities we work to support people with their recovery journey through setting goals and providing coaching and mentoring.

Who would benefit from Psychosocial Recovery Coaching?

The service is currently intended for NDIS participants with psychosocial disability. The NDIS defines this as people who have a significant mental health diagnosis which impacts their daily functioning.

How is it different from NDIS support coordination?

There are quite a few similarities, but psychosocial recovery coaches are different from support coordinators in that they bring knowledge and skills in recovery, mental health and service navigation within the mental health system, as well as having lived and learned experience. It’s a specialised support that requires the appropriate type of funding within your NDIS plan. Recovery coaches tend to work closely with people on quite specific and often personal goals and have a role in supporting motivation to encourage progress on their journey.

Support coordination is more general - relative to many types of disabilities. A support coordinator works with you one-on-one to help you understand your plan, what it covers and to find the best supports for your needs.

Who’s eligible for Recovery Coaching?

Recovery coaching is for people with psychosocial disability who have a NDIS plan with specific funding for recovery coaching or support coordination.

How does plan management support recovery coaching?

A plan manager, like Plan Partners, can support recovery coaching by taking care of the funding side of your NDIS plan, ensuring providers get paid on time, answering questions about your funding, keeping you informed about your spending and helping you get the most out of your funds.

What sort of day-to-day activities does a recovery coach assist with?

Recovery coaching assists with goal planning and coordination of supports. It also supports you to manage your daily mental health. Where people require direct supports in addition to Recovery Coaching, this is funded separately and while Recovery Coaches can fill some service gaps if they exist it tends to be less of a daily support, more suited to a weekly or fortnightly schedule - depending on your funding and goals.

How can participants get the most out of their psychosocial recovery coaching funding?

It’s important your recovery coach spends time with you and the people important to you to understand your needs and goals. A Recovery Coach is there to support your mental health recovery and goals, as well as assisting you to set up the best supports for your needs. To get the most out of your recovery coaching you should engage regularly with your coach.

What are 3 tips for people with mental health seeking support to get their lives back on track?

The best thing people can do is engage with supports and services that are the best fit for your needs – support isn’t useful unless you find the services that work for you. Recovery is led by the individual but all of us need the right support sometimes.  

Don’t be afraid to ask for support if you are struggling or need extra assistance

Be kind to yourself. Take steps at your own pace and don’t feel pressured to work at somebody else’s pace. Like all areas of change and learning – it takes time. Recovery is about practicing a set of skills and setting goals and striving for them, even if they’re small or you don’t make progress every day, the journey is the destination!