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Making the NDIS work for you: Gardening, cleaning and home maintenance

Updated 7 September, 2020
Female cleaner in a blue shirt and yellow gloves cleaning a window.

Have you ever wondered if you can use your NDIS funds to hire a gardener, cleaner or a handyman? This is one of the questions we’re most frequently asked, so let’s take a closer look at the topic and get some of our team’s top tips.

Does the NDIS fund gardening, cleaning and home maintenance?

The NDIS can indeed provide funding to pay for those household activities, but only if they meet the reasonable and necessary criteria and directly related to your disability. For example, if you can’t mow the lawn because of your disability then you can hire a gardener to do so using your NDIS funds.

In some cases, what’s reasonable and necessary can get a bit more complex. If you live in a share house (or at home with your parents) and are unable to clean your room, then the NDIS will cover the cost of a cleaner – but only to clean your room. Because the rest of the house can be cleaned by the other residents, the NDIS does not consider it reasonable and necessary to cover the whole house.

In most cases, if a person without a disability would have to hire a specialist to perform the job, such as hiring an electrician to rewire a socket or a plumber to fix water pipes, it won’t be covered by the NDIS.

Use this chart to help you work out if you can use your NDIS funds to help pay for a gardener, cleaner or even a handyman:

diagram does the NDIS fund this

 

How is it funded in my plan?

The NDIS includes these various household activities under Support Category 1 (Assistance with Daily Living). This is a Core Support, so if you have funding in your plan’s Core budget you can use it to get help around the house or garden.

Another option is to enlist a Support Worker to assist you with the jobs you’re unable to do. This is described as ‘Assistance with Personal Domestic Activities’ and This also falls under the Assistance with Daily Living Support Category.

Do I need to use specific businesses that are registered with the NDIS?

Many cleaners, gardeners and handymen are small businesses who are unlikely to be registered with the NDIS, due to a lack of time or resources. Fortunately, if you are Plan Managed or self-managed, you can still use your NDIS funding to access them. If you are NDIA managed, you will need to find a provider who has registered with the NDIS.

Learn more about the benefits of Plan Management and how it can help you access unregistered providers

What else should I do when hiring someone?

If you’re ready to reach out to a gardener, cleaner or handyman, there are some simple steps you should take to make the experience as smooth as possible for both of you.

  • Agree upon a price – the NDIS uses an hourly-rate system for these services, so you and your service provider will need to agree on how much this is prior to starting the job. Keep in mind the NDIS won’t pay for any amounts outside of the hourly rate, so any incidental costs will need to be built into it.
  • Set up a service agreement – a service agreement is just a simple written contract that states what services will be delivered, why and at what price. It’s always a good idea to set up a service agreement with any service providers you engage.
  • Show them our guide - because navigating the NDIS can be tricky for small businesses, we’ve put together a guide for gardeners, cleaners and handymen, which covers things like invoicing correctly so the NDIS will pay them!
  • Make sure the provider has a valid ABN (Australia Business Number) – although the cleaner, gardener or handyman do not need to be registered with the NDIS, they still need a valid ABN to claim their services.

Like to learn more? 

If you have any more questions about accessing a gardener, cleaner, or any other service under the NDIS, please give our friendly team a call on 1300 333 700 or leave your details here and we'll contact you. 

Top Tips

  • The NDIS will only fund household activities if your disability is preventing you from doing them.
  • If you live with others who are able to help around the house or garden, the NDIS likely won’t consider it reasonable and necessary to pay for a professional to service the entire property – only your room or part of the house.
  • Support workers can be a great resource for assisting you with household activities.
  • Most gardeners and cleaners are likely to be unregistered with the NDIS, so you’ll need to either have Plan Management or self-manage your NDIS funds to access them.
  • Gardeners and cleaners must charge at an hourly rate, including GST, so be sure to agree on this first. If there are any additional costs, they can’t add these to their NDIS invoice as they won’t be paid, but they can factor them into the hourly rate.
  • Set up a service agreement  is a great way for you and your provider to be on the same page, so you can keep track of your NDIS funds.

    Disclaimer

 

22

22 comments

Plan Partners logo
Stephen Mifsud (not verified)   14th May, 2019

Would like to know about the ndis and what it does for disabled people in tasmania please contact me on 0457077428

Plan Partners logo
Plan Partners   14th May, 2019

Hi Stephen,

Thank you for your comment. Our friendly team would be happy to call you to discuss the benefits of the NDIS and Plan Partners' services. We will contact you soon!

In the meantime, feel free to read more about the NDIS here: https://www.planpartners.com.au/ndis

Warm regards,
The Plan Partners team

Plan Partners logo
service for ND… (not verified)   24th June, 2019

I would like to know if I can work for the NDIS providers in NSW to provide service like Pest Control, Lawn mowing, gardening and Gutter Cleaning
I am a licensed pest controller and I also have a business (Pest Building and Maintenance)
Please guide me how to provide these services for NDIS providers

Thanks

Plan Partners logo
Plan Partners   24th June, 2019

Hi,

If you'd like to get your business 'NDIS-ready' and begin providing services to participants, you'll love our eBook, "Working with the NDIS".

Here's the link: https://go.planpartners.com.au/working-with-the-ndis

Warm regards,
The Plan Partners team

Plan Partners logo
Augustine (not verified)   18th July, 2019

Hi I am operating a registered NDIS organisation in Canberra, where we support people with mental illness for shopping, outing, mentoring and cooking. I would like to know more about how to expand our services to gardening and cleaning services.
I can be contacted on 0474647873 or augustinebenny97@gmail.com
Thanks & Regards

Plan Partners logo
Plan Partners   18th July, 2019

Hi, Thank your for your comment. Our team in Canberra will contact you today to discuss what we could do to support you. We probably are not able to give you specific business advice on how to expand your services with gardening and cleaning, but we can certainly discuss how we can help you with supporting people bringing their NDIS plans to life. Feel free to register to become part of our Provider Network too, this web page explains it all: https://planpartners.com.au/service-providers.
Warm regards, the Plan Partners team.

Plan Partners logo
Cathy nursey (not verified)   09th September, 2019

To whom it may concern
I have mainternance in my plan
I would like to know exactaly what mainternance
Covers in and out of the home and what it does not cover please kind regards Cathy nursey

Plan Partners logo
Plan Partners   09th September, 2019

Hi Cathy,

Thank you for your getting in touch with us.

Maintenance refers to essential house and/or yard activities that a NDIS participant is not able to undertake. As a general rule, if you can’t perform a task – like vacuuming or mowing the lawn – because of your disability, the NDIS can fund it. If a task requires a specialist, regardless of whether you have a disability or not – such as hiring an electrician to rewire a socket – it won’t be covered by the NDIS.

If you would like to know more, feel free to contact our friendly team to discuss how we may be able to support you. Our phone number is 1300 333 700 and email address is info@planpartners.com.au.

Warm regards,
The Plan Partners team

Plan Partners logo
Lisa (not verified)   27th November, 2019

Hello
Wanting to know how much it will cost to have house external and internal windows cleaned under ndis?
Please email only as im deaf.
Looking forward hearing from you
Lisa

Plan Partners logo
pmp.admin   27th November, 2019

Hi Lisa,

Thank you for reaching out. We will email you shortly with some more information on the NDIS Price Guide.

Have a great day.

Warm regards,
The Plan Partners team

Plan Partners logo
Tanya (not verified)   09th January, 2020

Hi, will the NDIS pay for skip bin hire or just the support workers to help with a clean up? Thanks!

Plan Partners logo
pmp.admin   09th January, 2020

Hi Tanya,

Thank you for reaching out.

The NDIS will fund what is deemed 'reasonable and necessary' and related to your disability. In this instance, we recommend you get in contact with the NDIA for a definitive answer. You can call them on 1800 800 110 or here: https://www.ndis.gov.au/contact

Warm regards,
The Plan Partners team

Plan Partners logo
Ben silwal (not verified)   14th April, 2020

May I please Know the process of getting Cleaning Contract or Subcontract through NDIS?

Thank you.

Plan Partners logo
pmp.admin   14th April, 2020

Hi Ben,
Thank you for your message. If you'd like to get your business 'NDIS-ready' and begin providing services to participants, you'll love our eBook, "Working with the NDIS".
Here's the link: https://go.planpartners.com.au/working-with-the-ndis
If you would like to know more, feel free to contact our friendly team to discuss how we may be able to support you. Our phone number is 1300 333 700 and email address is info@planpartners.com.au.
Warm regards,
Tegan of the Plan Partners Team

Plan Partners logo
Sharon Adukan (not verified)   14th April, 2020

Hi my name is Sharon,
I just wanted to know how can I become houses cleaner or Cleaner provider in Ndis, or under Ndis

Plan Partners logo
pmp.admin   14th April, 2020

Hi Sharon,
Thank you for your message. If you'd like to get your business 'NDIS-ready' and begin providing services to participants, you'll love our eBook, "Working with the NDIS".
Here's the link: https://go.planpartners.com.au/working-with-the-ndis
If you would like to know more, feel free to contact our friendly team to discuss how we may be able to support you. Our phone number is 1300 333 700 and email address is info@planpartners.com.au.
Warm regards,
Tegan from the Plan Partners Team

Plan Partners logo
Ange (not verified)   12th May, 2020

Hi, We are in the process of becoming an NDIS registered provider for household tasks. Is there a way we can find out who has funding and may need our service? Where can we go to approach NDIS participants to let them know what we can provide for them under NDIS?

Kind regards

Plan Partners logo
pmp.admin   12th May, 2020

Hi Ange,
Thank you for your message. If you'd like to get your business 'NDIS-ready' and access tips and tricks on how to advertise your business, you'll love our eBook, "Working with the NDIS".
Here's the link: https://go.planpartners.com.au/working-with-the-ndis
If you would like to know more, feel free to contact our friendly team to discuss how we may be able to support you. Our phone number is 1300 333 700 and email address is info@planpartners.com.au.
Warm regards,
Tegan from the Plan Partners Team

Plan Partners logo
Thomas (not verified)   13th May, 2020

I am cleaner 8 years experience in cleaning job (residential and commercial cleaning ) living the mornington peninsula shire victoria. How can i get for NDIS client for cleaning jobs

Plan Partners logo
pmp.admin   13th May, 2020

Hi Thomas,
Thank you for your message. If you'd like to get your business 'NDIS-ready', you'll love our eBook, "Working with the NDIS".
Here's the link: https://go.planpartners.com.au/working-with-the-ndis
Feel free to contact our friendly team to discuss how we may be able to support you. Our phone number is 1300 333 700 and email address is info@planpartners.com.au.
Warm regards,
Tegan from the Plan Partners Team

Plan Partners logo
Pro Landscapin… (not verified)   20th August, 2020

Nice blog. Keep it up!

Plan Partners logo
pmp.admin   20th August, 2020

Thanks Pro Landscaping! Warm regards Tegan from Plan Partners

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