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Michelle

Michelle

Support Coordinator

"Every customer is an individual with new things to teach me. Not a day goes by I don't learn a valuable new lesson."

 

What is your role with Plan Partners?

I’m a Support Coordinator in the ACT region, but I also provide some remote Support Coordination for customers in Mudgee, Wagga Wagga, Taree and Lithgow. It’s important that people living in remote areas can benefit from the NDIS as much as people in bigger towns and cities.

What did you do before Plan Partners?

I’ve worked in the community sector in the ACT for over 20 years across disability, mental health and aged care, but my most recent position was as a Support Coordinator for a service provider in Canberra.

What has been your favourite Plan Partners moment?

There’s no shortage of them, but the one that stands out the most is having one of my younger customers receive his new electric wheelchair and seeing how much independence it gave him.

What drives you?

Getting to do a job that I absolutely love and working for an organisation that truly wants to see our customers get the most out of their NDIS Plans really drives me to be my best every day. I’m also driven by my customers and the fact that every one of them is an individual with new things to teach me. Not a day goes by I don’t learn a valuable new lesson.

What advice would you give someone starting their NDIS journey?

I would say don’t compare your NDIS journey with those around you because no two are the same. I’d also say to ask as many questions as you need to better understand the NDIS and your NDIS plan. You’ll never regret asking a question – however obvious it might seem – and the answers will empower you to go through your journey with confidence.

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