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NDIS Price Guide 2019/20: Main changes for service providers

NDIS Price Guide 2019/20: Main changes for service providers

3 July 2019

On 1 July, the new NDIS Price Guide came into effect, bringing with it some important changes, including increases to maximum prices and updates to line items.

In this article we outline some of the main changes and provide handy tips on how to incorporate them into your invoices.

Our commitment to our providers

At Plan Partners, we have incorporated all Price Guide changes in our systems and we will continue processing your invoices as normal.

Our new Fast Payment System is completely updated with the new prices and line items, If you haven’t started used the system to create and submit your invoices, this is the perfect time to start. You'll can have the peace of mind of knowing you’re using the right line item and price on your invoices. Your invoices will be processed quicker and you can expect payment within 4 business days.

Click here for information about our Fast Payment System.

Price increases

What are the main price increases?

  • Personal care and community access: 4.5% price increase. On top of this, the NDIS have now introduced a ‘Temporary Transformation Payment’ (TTP) for this category, allowing providers who are registered (and openly publish their prices and business details) to charge 7.5% more than unregistered providers.

  • Capacity building supports (including Support Coordination and therapy): 2.3% price increase.

  • Consumables, AT and Home Modification, Specialised Disability Accommodation: 1.3% price increase.

  • Remote loading: Support delivered in remote areas will now have 40% loading applied (up from 20%) and 50% in very remote areas (up from 25%).

For more information about the price increases, check the new Price Guide here or call the NDIS on 1800 800 110.

Will the new prices automatically be indexed in the NDIS portal?

Unfortunately, unlike previous years, no. Even though the NDIS will most likely index the funding in participants’ NDIS plans to reflect the price increases, they now require all service providers to manually update all their service bookings when they incorporate price increases. This NDIS article provides some more information on the process.

Can I now charge more for my services? 

This depends on your situation. As not all prices have increased, you’ll need to refer to the Price Guide and see whether the services you provide have been affected. 

If you have a service agreement in place with a customer that states the 2018-19 price (and doesn’t contain a clause around indexing for a new price guide), you must charge that amount for the remainder of the agreement.

You can only increase prices for services that are delivered from 1 July 2019, not before. It’s also important to remember that the Price Guide states the maximum price that providers can charge. You are not obliged to raise your prices to meet that and are free to charge less.

Line items

The Price Guide includes some major revisions to line items, with some being changed, some removed, and new ones being added. This means that when creating an invoice, you’ll have to check the new Price Guide to ensure you’re using the correct line items and not an outdated, incorrect one.   

Key changes to line items:

  • There are four new line items and prices for Therapy: Therapy Assistance, Psychology, Physiotherapy and Other Therapies.

  • There are new line items for low cost AT.

  • Exercise physiology is now available in category 12 and 15

  • Line item ‘Transport’ is no longer available – see ‘Travel’ below.


Another substantial change is around travel. You can now charge for up to 30 minutes of travel to support in metro areas and up to 60 minutes in regional areas. More items can include travel now too - the Price Guide now states whether each item is able to include travel or not.

Please note that instead of a dedicated ‘Transport’ line item, you should now convert the transport costs into an hourly rate for the services that you have provided.


In the new Price Guide, there is no limit to the number of cancellations of services anymore, but more notice is now required for cancellations. There are now two types of late notice cancellations:

  • Less than 2 business days’ notice for a support that is less than 8 hours continuous duration and worth less than $1000

  • Less than 5 business days’ notice for any other support.

Price guide consolidation

There is now only one National Guide and a single price nationally for most line items in the metro area. However, services such as therapy are still broken down to state pricing.

Non face-to-face supports and report writing times

The new Guide includes a clarification on what type of non-participant facing supports and reporting writing times can be billed for, and clearly states what is not billable (see pages 18/19 of the Price Guide).

More information?

For more detailed information, check the new Price Guide: or call the NDIS on 1800 800 110.

For more information about invoicing under the new Price Guide and how to use our Fast Payment System, please contact our friendly team on 1300 333 700, or send an email to We’re here to help.


Click here to read the article for NDIS participants about the new NDIS Price Guide


Please note that the information above is based on the knowledge that we currently have about the NDIS Price Guide. While all reasonable care has been taken in producing this information, Plan Partners (Plan Management Partners Pty Ltd) do not warrant the accuracy or completeness of information and will not be liable for, or in connection with, any loss or damage suffered as a result of any inaccuracies, errors or omissions or your reliance on this information. Subsequent changes to content on this webpage may occur at any time and may impact on the accuracy of the information.



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