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Meet Our Team

Serina

Serina

Resource Officer

"I really enjoy every moment where I get to make a difference for a customer by resolving their issues."

 

What is your role with Plan Partners?

As a Resource Officer I assist our Support Coordination Team. Most of my day is spent on researching and finding the right service providers for our customers. I contact providers to find out how they can help, and make sure we are getting the right quotes and service agreements. I also do the initial calls with our customers to set everything up for them when they start with us. My role is extremely rewarding as I know I play a key role in supporting our team and our customers.

 

What did you do before Plan Partners?

I had my own Family Day Care Business and I worked at a bank in the Home Loan Retention team.

 

What has been your favourite Plan Partners moment?

I have lots of favourite moments, but I really enjoy every moment where I get to make a difference for a customer by resolving their issues. I know the incredible difference the NDIS can make and I feel so lucky to play an important role in making that happen.

 

What drives you?

Knowing the difference our team make to every participant’s life. We’re a close knit team here, so I really enjoy assisting my colleagues so they can do the best job for our customers. I want to ensure that our customers’ journey with Plan Partners is as smooth as possible for them and that they understand everything clearly, so they’re able to get the most out of the NDIS. 

 

What advice would you give someone starting their NDIS journey?

The more prepared you are as you set out on your NDIS journey, the better. There’s so many resources out there to help with this preparation…and if you need help, our team is always more than happy to help!

About Komplet

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