Catherine's story

Catherine had been trying to move out of her Supported Residential Service and into more suitable accommodation for more than 14 years. As the search dragged on, her mental and physical health deteriorated, and her anxiety reached severe levels.

Catherine’s life turned around when she received her new NDIS plan and her Plan Partners’ support coordinator, Marisa, stepped in to offer her support.

Marisa researched homes and went through them with Catherine supporting her to make a selection. Within a month, Catherine was living in a single independent living home. She was even able to get special permission to bring her beloved pet bird, Rosie, with her.

Almost immediately, Catherine’s mood lifted, her self-care increased, and her overall health improved. She became more social, spending time in communal areas, making new friends and joining in with activities like doll making and cooking classes.

When Marisa took a close look at Catherine’s plan, it became clear she wasn’t using a lot of her budgets, which meant she wasn’t getting the level of support she was entitled to. Marisa was able to help Catherine understand her plan in more detail and put her in touch with service providers who could help her achieve the goals in her plan.

Catherine smiling sitting in her bedroom with her arms stretched out wide

I wanted to learn to live independently.

- Catherine

With Marisa’s support, Catherine also requested a plan review that resulted in her almost doubling the funding she received for transport and personal care. She’s now able to see her brother, Kieran, more frequently forming a closer bond.

“Catherine’s much healthier and active than when I first met her, with a rosy glow and big smile. But she’s also become more independent, more open and able to express her emotions. It’s been such a joy to see.” – Marisa

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