Skip to main content

Blog

What are NDIS registered and unregistered providers?

Updated 27 April, 2021
What are NDIS registered and unregistered providers?

When finding the right service providers for you, you may notice that some refer to themselves as ‘NDIS registered’ and others don’t. The difference between NDIS registered and unregistered providers is something that’s often misunderstood. In this article we explore the world of 'unregistered providers', so you can make an informed decision and can get the best supports available.

What does NDIS registered mean?

Service providers can choose to formally register with the NDIS. These are known as NDIS registered providers. As part of the registration process, they are audited to make sure they meet strict requirements to do with safety, quality and compliance, which are set by the NDIS safeguard commission.

Unregistered providers don’t go through this process and aren’t required to meet the same requirements – but that doesn’t mean they aren’t the same quality as NDIS registered providers.

Why don’t all service providers register with the NDIS?

There are many reasons why a provider might not choose to register with the NDIS. Some smaller providers might not have the time, energy, or money to go through the registration process. Others may not specialise in disability services (for example, your local gardener) and aren’t focussed on – or even aware of – becoming NDIS registered. This can be quite common amongst providers in rural areas.

Can I access both registered and unregistered providers?

This depends on how your NDIS funding is managed, as not all participants can use unregistered providers.

If your plan is Plan Managed or self-managed, you can use both unregistered and registered providers. If your plan is agency (NDIA) managed, then you can only use registered providers.    

Having the flexibility to choose from both registered and unregistered providers is one of the many reasons why people chose to use a Plan Manager. We often see customers who have been using their same small, local provider for a long time before the NDIS (like their physiotherapist from around the corner). Plan Management allows them to continue accessing this trusted provider they’re familiar with, even if they’re not NDIS registered. 

Are there disadvantages to using an unregistered provider?

This one really depends on the provider. While unregistered providers don’t technically need to meet the same standards as NDIS registered providers, most still do.

In fact, there are lots of unregistered providers who are passionate about providing support and go above and beyond to help NDIS participants reach their goals. Similarly, just because a provider is NDIS registered doesn’t guarantee they’ll meet your personal standards of support and customer service.

That’s why before you choose any provider – whether they’re registered or unregistered – we recommend you do a bit of research and find out if they are right for you. This can be meeting them for a casual chat, looking at online reviews, asking about their formal qualifications, or even getting a Support Coordinator to help you make your choice.

Have more questions? 

Have any questions about accessing unregistered providers? Chat with us online or give us a call on 1300 333 700.

Top Tips

  • Service providers can choose to register with the NDIS. 
  • The registration process takes time and money, so many providers chose not to. They’re known as unregistered providers.
  • Being unregistered has nothing to do with a service provider’s professionalism or quality of supports. It just means that they haven’t gone through the formal process.
  • To use an unregistered provider, your plan must be Plan Managed or self-managed. If your NDIA managed, you can only choose from registered providers.
  • There are lots of passionate and qualified providers out there who are not NDIS registered. Plan Management can give you more choice and control over the supports you receive by opening up these providers.
  • Accessing unregistered providers opens up many more options, which can be particularly useful in regional or rural areas.
47

Share this Article

Recent articles

All you need to know about Early Childhood Early Intervention (ECEI) and the NDIS
All you need to know about Early Childhood Early Intervention (ECEI) and the NDIS
Updated 30 April , 2021

Do you have a child under 7 with a disability or developmental delay? Then they might be eligible to...

Using your NDIS budgets to get the supports you need
Using your NDIS budgets to get the supports you need
Published 27 April , 2021

Lots of people get to the end of their NDIS plan with some of their funds left over. In fact, around...

How to make your NDIS budgets last
How to make your NDIS budgets last
Updated 27 April , 2021

If you think you’re spending your NDIS funds too quickly, don’t worry - you’re not alone. Lots of pe...

Your guide to independent support worker platforms
Your guide to independent support worker platforms
Updated 8 April , 2021

Are you looking for a support worker? Choosing a support worker isn’t always easy, because they play...

Creative ways to use your Core Supports budget
Creative ways to use your Core Supports budget
Updated 25 February , 2021

Did you know that your Core Supports budget is the most versatile? If you have Core Supports in your...

Connect with us 

This block is broken or missing. You may be missing content or you might need to enable the original module.

About Komplet

This block is broken or missing. You may be missing content or you might need to enable the original module.