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Making the NDIS work for you: Transport

Catherine, a NDIS participant, using transport

For many people with a disability, transport is about much more than simply going from point A to point B - it’s about freedom, independence, socialisation, income, education and much more. That is why in many NDIS plans, transport plays an important part.


At Plan Partners, we are often asked the question: how does the NDIS fund my transport arrangements? Unfortunately, the answer isn’t always a straightforward one, and the topic is often a source of confusion – so let’s take a closer look at the four ways that the NDIS can fund your transport arrangements:


1. Transport in daily life

If in daily life, your disability makes it uncomfortable or impossible to use public transport by yourself, you might be eligible to have 'Transport Allowance' funding (NDIS support category 2)  included in your NDIS plan.

As with all NDIS supports, this is allocated using the reasonable and necessary  criteria – in this case, could it be considered reasonable and necessary for you to get around by yourself  using a bus, tram or train? These funds can then be used to help pay for taxis, rideshares, community transport, and other transport methods.    

If you receive 'Transport Allowance' funding in your NDIS plan, your funds will most likely be paid directly into your bank account on a fortnightly basis to help contribute to your travel expenses. While Transport Allowance funding is classified as a core support, it’s treated somewhat differently by the NDIS and is displayed as its own category on your NDIS plan.

If the NDIS pays these funds to you directly and in advance, you cannot use Plan Management to help you manage your travel funds. You will need to self-manage this particular category. It’s important the NDIS has your current bank account details on file, or else you might not receive your funds, so head to the NDIS myplace portal to view and amend your bank details.


2. Travelling with a service provider for community participation

The NDIS can help you pay for a service provider to support you with social and community participation, e.g. going out for a coffee with friends or playing sport. This can also include their support with travelling to and from your home before and after the activity.

This support is covered in the ‘Assistance with Social and Community Participation’ (category 4) funding in your NDIS plan. Trips with a provider are usually charged at an hourly rate (or if it easier for you, Plan Partners can also work with a per-kilometre rate). This rate has to be negotiated ahead of the time by you and your provider. Make sure you formally agree on the rate you will be charged and get it put in your service agreement so there’s no confusion or disputes down the track.

A provider can also charge up to 20 minutes when travelling from one NDIS participant to the next.   


3. Building your independence through transport

For many people with disability, getting around independently is an important personal goal – and one that falls under the NDIS capacity building category.

If your disability makes it hard for you to get around but you would like to learn to overcome these challenges, you might be eligible for additional funding under ‘Improved Daily Living’ (category 15).  This funding can be used for things like public transport training or additional driving lessons, designed to build your independence, skills and confidence.


4. Specialised Vehicles

If you require a specialised, or modified, vehicle because of your disability, the NDIS may be able to help pay for modifications under ‘Assistive Technology' (category 5). The NDIS won’t pay for the vehicle, but may cover modifications required to get in or out of your vehicle, or required to operate it. These modifications could allow you to: 

  • get in and out of the vehicle with or without a wheelchair;
  • carry your wheelchair in or on the vehicle without lifting;
  • be transported safely whilst seated in your wheelchair; or
  • drive the vehicle with specialised controls or other adaptions.

The NDIS will only provide funding for a vehicle modification when it’s seen as offering value for money. If a less costly but equally effective alternative is available, the NDIS will likely not fund the modification. They may also choose to only fund an amount they deem as being reasonable and necessary and you’d have to cover the remaining amount.


Handy Transport Tips

  • If you’d like transport support funding in your NDIS plan, be sure to ask for it in your planning meeting and be clear about why you need it, ensuring this is aligned with the NDIS guidelines.
  • If you currently receive the Mobility Allowance, your payments will cease once you’ve transitioned to the NDIS. You will not automatically be given transport funding under the Scheme though, so remember to ask for it to avoid being caught out.
  • Make sure you have Plan Management included in your plan. An experienced and independent Plan Manager, such as Plan Partners, can take care of the financial management of your NDIS funding and advise you whether the NDIS will fund a certain type of transport or not. 
  • If you have Support Coordination in your plan, your Support Coordinator can help you understand how to use your plan to best meet your transport needs and find the right providers.
  • There are many other transport assistance programs and initiatives. They can be a great help, but might impact your NDIS funding, so be sure to speak to someone about your options. Examples are:
    • Companion Card: This card provides a free ticket to events where the person requires assistance.  
    • Taxi Subsidy Scheme: This scheme allows people to access concessional rates when they use a taxi. Every state has its own scheme, so it is best to Google 'taxi subsidy' and the name of your state to find out more. 


As with anything related to the NDIS, everyone’s situation is unique and there’s often no one-size-fits-all approach to how transport is funded. The complexities of the topic might make it a little confusing to navigate, but it also means you might be eligible for additional funding to help you get around.

If you have any more questions, please give our friendly team a call on 1300 333 700 or leave your details here and we will contact you. 


This is the second blog in our series ‘Making the NDIS work for you’ - where we look at a wide range of topics and examine how the NDIS can help with each.

Read our other blogs in the series:


For a clear explanation of all the support categories in your NDIS plan, go to our handy Understanding your NDIS plan page.







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Brenda Evans (not verified)   08th November, 2018

I like the blog about transport.
Only one statement really, if you are self managed NDIS approve cabcharges.
Yet if you are plan managed for some reason it is not approved.
I really need to look at the handling of NDIS funding for the future.
I have contacted the Hon, Paul Fletcher about this.
As it seems different rules defending on the region a particapant lives in.
And what organization provide plan management versus self management.

Plan Partners team 08.11.2018:
Hi Brenda,
Thank you for your comment and good to hear you like our blog.
However, Plan Managers can certainly pay for cab charges, when the transport funding is plan managed. At Plan Partners we certainly do. We advise to organise your cab charges in either one of these two ways:
- Purchase a Cabcharge Giftcard or a FLEXeTicket with a set amount and top the card up as required; or
- Setup a personal account with Cabcharge and organise for them to send invoices to your Plan Manager directly for payment.
What option is best for you, depends on your personal situation and preference.
If you would like to discuss what we can do for you, feel free to contact our friendly team anytime on 1300 333 700 or send an email to
Warm regards,
The Plan Partners team

Plan Partners logo
Harinder (not verified)   29th March, 2019

Hi good day i got Toyota hiace van with 2wheelchare and 10 seat can i or how can i get register for community work plzz help me to get direction to get work

Plan Partners logo
Plan Partners   29th March, 2019

Hi Harinder,

Thanks for your comment.

Please email us at with your phone number so that we can contact you and see how we may help you. Alternatively, call us at 1300 333 700.

Warm regards,
The Plan Partners team

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Robert (not verified)   01st May, 2019

Hi, I'm an NDIS participant. I was born with spina bifida and I cannot use public transport without help from a carer. I drive a car but I need a carer to lift my mobility scooter in and out of the boot. I other words without a carer I can not go anywhere. Am I eligible for transport allowance ?

Plan Partners logo
Plan Partners   01st May, 2019

Hi Robert,

Thanks for your question.

To discuss your personal situation and eligibility for transport allowance, we encourage you to contact your Local Area Coordinator (LAC) or your Plan Manager and ask if funding can be granted to you for this purpose.

Warm regards,
The Plan Partners team

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Noah (not verified)   31st July, 2019

I am self managed.
I need to travel 500 kms return once a month to see a ndis provider from a remote area.
My Dad takes me in the family car.
He has a physical disability so usually cannot drive both ways in one day so often stays overnight.
Can I claim any travel costs in this situation from ndis.
Can any accommodation be claimed from ndis.
Thanks in advance for any help

Plan Partners logo
Plan Partners   31st July, 2019

Hi Noah,
Thank you for your comment. We encourage you to contact the NDIA on 1800 800 110 and explain your personal situation, as they can determine what is 'reasonable and necessary' for you to claim using your NDIS funding.
If you have any further questions regarding the NDIS, Plan Management or Support Coordination, our friendly team is here to help. Give us a call on 1300 333 700 or email us at
Warm regards,
The Plan Partners team

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