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NDIS: Quick guide to transport

Updated 7 September, 2020
Catherine, a NDIS participant, using transport

For many people with a disability, transport is about much more than simply going from point A to point B - it’s about freedom, independence, socialisation, income, education. In this article we explore the four main ways that the NDIS can fund your transport arrangements and share some of our team’s top transport tips.

Getting yourself around

If your disability makes it uncomfortable or impossible for you to use public transport, the NDIS can provide funding for you to access taxis, rideshares, community transport, and other suitable transport methods. As with all NDIS supports, you must meet the reasonable and necessary criteria to get this funding included in your plan; in this case, that would mean highlighting why it’s unrealistic for you to catch a bus, tram or train.

This funding will be included in your NDIS plan under Support Category 2 (Transport Allowance), which is a Core support. These funds are then paid directly into your bank account every two weeks to help you cover your transport costs.

Travelling with a support worker

The NDIS can also provide you with funding to pay a support worker to drive you around or accompany you out into the community. This can include things like shopping trips, social events, or transport to medical appointments.

This funding is included in your plan under Support Category 4 (Assistance with Social and Community Participation), which is also a Core support. These trips are charged at an agreed upon hourly rate, which includes the total time of the outing and can also cover the time it takes your support worker to travel to and from your residence.

Your support worker may also charge you for additional travel costs, such as road tolls, parking costs, or a ticket for public transport. It’s always a good idea to discuss these beforehand and sign a service agreement outlining the agreed hourly rate what extra costs they’ll charge you for.

NOTE: The NDIS is currently allowing greater flexibility with how participants use their transport budgets. You can now use Category 2 and Category 4 budgets interchangeably, so you can use your Assistance with Social and Community Participation funding to pay for an Uber or taxi and vice versa.   

Building your independence through transport

Building independence is a common NDIS goal, and transport plans a big part in that. If your disability makes it hard for you to get around but you would like to learn to overcome these challenges and travel independently, you might be eligible for funding for things like public transport training or driving lessons.

This funding is included in your plan under Support Category 15 (Improved Daily Living), which is a Capacity Building support designed to build your independence, skills and confidence.

Specialised Vehicles

If you require a specialised, or modified, vehicle because of your disability, the NDIS may be able to help pay for modifications under ‘Assistive Technology' (category 5). The NDIS won’t pay for the vehicle but may cover modifications so you can do things like…

  • get in and out of the vehicle with or without a wheelchair;
  • carry your wheelchair in or on the vehicle without lifting;
  • be transported safely whilst seated in your wheelchair; or
  • drive the vehicle with specialised controls or other adaptions.

The NDIS will only provide funding for a vehicle modification when it’s seen as offering value for money. If a less costly but equally effective alternative is available, the NDIS will likely reject your request. They may also choose to only fund an amount they deem as being reasonable and necessary and you’d have to cover the remaining amount.

Need some support?

Both Plan Management and Support Coordination can be useful services when it comes to transport and the NDIS. Plan Management can help you access an even wide range of transport providers, including those who haven’t registered with the NDIS. Your Plan Manager can also handle the financial side of your transport arrangements and provide handy tools to ensure you stay on budget. If you have Support Coordination in your plan, your Support Coordinator can find and connect you with the best service providers for your transport needs.

Have any more questions?

To find out more about how the NDIS can fund your transport arrangements, give our friendly team a call on 1300 333 700 or leave your details here are we’ll get back to you.

Top Tips

  • If you’d like transport support funding in your NDIS plan, be sure to ask for it in your planning meeting and be clear about why you need it, emphasising how your disability affects your ability to get around.
  • There are four main ways the NDIS can fund transport: by paying for taxis or rideshares if you are unable to catch public transport, by paying a support worker to drive you or travel with you, by building your capacity to get yourself around, or by funding modifications to your vehicle.   
  • The NDIS is temporarily allowing participants to use their Category 2 and 4 budgets interchangeably. So, if you’re support worker is currently unable to drive you, you can use your funding to pay for a taxi or ride share to get you around.   
  • Make sure you have Plan Management included in your plan. An experienced and independent Plan Manager, such as Plan Partners, can take care of the financial management of your NDIS funding and advise you whether the NDIS will fund a certain type of transport or not. 
  • If you have Support Coordination in your plan, your Support Coordinator can help you understand how to use your plan to best meet your transport needs and find the right providers.
  • There are many other transport assistance programs and initiatives. They can be a great help, but might impact your NDIS funding, so be sure to speak to someone about your options. Examples are:
    • Companion Card: This card provides a free ticket to events where the person requires assistance.  
    • Taxi Subsidy Scheme: This scheme allows people to access concessional rates when they use a taxi. Every state has its own scheme, so it is best to Google 'taxi subsidy' and the name of your state to find out more. 

For a clear explanation of all the support categories in your NDIS plan, go to our handy Understanding your NDIS plan page.




Plan Partners logo
Brenda Evans (not verified)   08th November, 2018

I like the blog about transport.
Only one statement really, if you are self managed NDIS approve cabcharges.
Yet if you are plan managed for some reason it is not approved.
I really need to look at the handling of NDIS funding for the future.
I have contacted the Hon, Paul Fletcher about this.
As it seems different rules defending on the region a particapant lives in.
And what organization provide plan management versus self management.

Plan Partners team 08.11.2018:
Hi Brenda,
Thank you for your comment and good to hear you like our blog.
However, Plan Managers can certainly pay for cab charges, when the transport funding is plan managed. At Plan Partners we certainly do. We advise to organise your cab charges in either one of these two ways:
- Purchase a Cabcharge Giftcard or a FLEXeTicket with a set amount and top the card up as required; or
- Setup a personal account with Cabcharge and organise for them to send invoices to your Plan Manager directly for payment.
What option is best for you, depends on your personal situation and preference.
If you would like to discuss what we can do for you, feel free to contact our friendly team anytime on 1300 333 700 or send an email to
Warm regards,
The Plan Partners team

Plan Partners logo
Harinder (not verified)   29th March, 2019

Hi good day i got Toyota hiace van with 2wheelchare and 10 seat can i or how can i get register for community work plzz help me to get direction to get work

Plan Partners logo
Plan Partners   29th March, 2019

Hi Harinder,

Thanks for your comment.

Please email us at with your phone number so that we can contact you and see how we may help you. Alternatively, call us at 1300 333 700.

Warm regards,
The Plan Partners team

Plan Partners logo
Robert (not verified)   01st May, 2019

Hi, I'm an NDIS participant. I was born with spina bifida and I cannot use public transport without help from a carer. I drive a car but I need a carer to lift my mobility scooter in and out of the boot. I other words without a carer I can not go anywhere. Am I eligible for transport allowance ?

Plan Partners logo
Plan Partners   01st May, 2019

Hi Robert,

Thanks for your question.

To discuss your personal situation and eligibility for transport allowance, we encourage you to contact your Local Area Coordinator (LAC) or your Plan Manager and ask if funding can be granted to you for this purpose.

Warm regards,
The Plan Partners team

Plan Partners logo
Noah (not verified)   31st July, 2019

I am self managed.
I need to travel 500 kms return once a month to see a ndis provider from a remote area.
My Dad takes me in the family car.
He has a physical disability so usually cannot drive both ways in one day so often stays overnight.
Can I claim any travel costs in this situation from ndis.
Can any accommodation be claimed from ndis.
Thanks in advance for any help

Plan Partners logo
Plan Partners   31st July, 2019

Hi Noah,
Thank you for your comment. We encourage you to contact the NDIA on 1800 800 110 and explain your personal situation, as they can determine what is 'reasonable and necessary' for you to claim using your NDIS funding.
If you have any further questions regarding the NDIS, Plan Management or Support Coordination, our friendly team is here to help. Give us a call on 1300 333 700 or email us at
Warm regards,
The Plan Partners team

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