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How to buy equipment and Assistive Technology with your NDIS funds

Updated 6 October, 2020
Woman living with a disability in wheelchair walking and talking with her support worker. Image has a pink graphic line flowing through the photo, circling the woman in the wheelchair.

NDIS Assistive Technology can be a game changer for people with disability, allowing them to perform tasks they’d otherwise have difficulty doing. There are many kinds of assistive Technology that can be funded under the NDIS and the process can be slightly different for each. In this article we explore Assistive Technology and how you can purchase it using your NDIS funding.

What is NDIS Assistive Technology?

Assistive Technology (AT) is basically any piece of equipment that lets you perform a task you otherwise wouldn’t be able to do or makes it easier and safer for you to do so.

There’s almost no limit to the kinds of equipment and Assistive Technology that might be able to make your life easier. There are lots of exciting pieces of Assistive Technology out there and new ones coming out every day, so think creatively about what your NDIS goals are and how technology can help you achieve them and ask your OT or physiotherapy for suggestions.

From non-slip bathmats and adaptive can openers, all the way to electric wheelchairs and stair lifts, these tools can create new opportunities to live an independent life.

Is there a difference between Assistive Technology and low-cost Assistive Technology?

Yes. While they’re both similar in some regards, there are some major differences in terms of how they’re funded under the NDIS.

Low-cost Assistive Technology is basically equipment that costs less than $1,500 and requires no modifications. These items can be simply purchased off the shelf using your Core budget.

Assistive Technology is more complex and may require customisation. Because it often costs more and is considered more specialised, the process for purchasing Assistive Technology is a bit more complicated.

How do I get funding for NDIS Assistive Technology?

Assistive Technology is categorised as a Capital support. To get budget included in your plan for a piece of Assistive Technology, you’ll need to submit a quote to the NDIS. Once the quote is approved, you’ll receive funding for that specific item only along with additional funding for ongoing costs, such as maintenance.

How do I purchase NDIS Assistive Technology?

There are several steps involved in purchasing Assistive Technology. While it can appear overwhelming at first, you’ll have a lot of support along the way.

1. Get Support

Before starting your journey, you’ll need to engage an Occupational Therapist (OT) This is an NDIS requirement, as your OT will perform an assessment and let the NDIS know whether you require the piece of Assistive Technology. Your therapist will also help you through the rest of the quotation process and can assist with any questions you may have.

2. Get a quote

With the support of your therapist, contact the equipment provider (or providers) and get a quote.

Once you have your quotes, you can submit them to the NDIS along with any supporting documentation from your OT. As each state has a different process for submitting quotes, it’s best to ask your OT for assistance with this step.

3. Get an invoice

Once the NDIS has approved your quote, contact the provider and ask for an invoice for the equipment. You’ll then have to submit this invoice to the NDIS for processing and payment. If you have a Plan Manager, simply submit your invoice to them and they’ll ensure it’s processed correctly.

4. Get your equipment

After your provider’s invoice has been paid, they’ll be able to get you your equipment. Because a lot of Assistive Technology is made to your specifications, this step often involves them ordering your equipment from the manufacturer. This can take some time, so be prepared for delays and ask your provider for a timeframe. 

What about ongoing costs?  

Once you receive your Assistive Technology, it’s very likely there will be some additional costs over the course of its life. Things like regular maintenance and repairs can be funded by the NDIS. You can also receive funding to hire a temporary piece of equipment while you wait for yours to arrive from the retailer or if you would OT would like you to ‘test it out’ before you purchase.

Need some support?

Have any questions about NDIS Assistive Technology? We’re here to help. Give us a call on 1300 333 700 or chat with us online.

Top Tips 

  • If the equipment you need costs less than $1500 and is off the shelf, it’s considered low-cost Assistive Technology and you should be able to pay for it using your Core budget. 
  • More expensive Assistive Technology is a Capital Support and will require a quote.
  • If you’re requesting to have Assistive Technology included in your plan, also ask for Improved Daily Living funding, as you’ll need an Occupational Therapist to assess your need and get quotes for your equipment.  
  • Because the NDIS can take a long time to approve quotes, you can also request funding to rent equipment so you’re never without.   
  • You can get a repair allowance to maintain your equipment, so ask for this in your planning meeting. 
  • If you have Plan Management, you only need to send the invoice to your Plan Manager. Plan Managers can only process invoices, not quotes.  
  • If you have a Support Coordinator, they can help you selecting a therapist for the assessments and purchasing your equipment with a provider. 
2

2 comments

Plan Partners logo
Peter Simpson (not verified)   18th April, 2019

But if you need a light weight wheelchair with a very passive centre of gravity (main wheels set back to prevent tipping going up hills/incline) and the only one suitable (no other wheelchairs with this feature) is from non-registered provider overseas.

Plan Partners logo
Plan Partners   18th April, 2019

Hi Peter,

We are sorry to hear that you have had difficulties with the NDIS due to your preferred wheelchair being from a non-registered provider. If you would like, feel free to call 1300 333 700 and we can see how we may be able to help you.

Warm regards,
The Plan Partners team

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