Frequently asked questions

Have questions about the NDIS, your plan or funding? Our FAQs may hold the answers you're looking for.

How the NDIS works

Who is eligible for the NDIS?

To be eligible, you’ll need to meet some basic criteria relating to your age, Australian Residency status and the nature of your disability.

What are the steps in the NDIS process?

We’ve created this simple guide so you’re fully prepared and know exactly what to do throughout each of the seven steps of your NDIS journey.

What is an NDIS plan?

Your NDIS plan is all about you and your life goals. It’s based on the details you provide in your planning meeting with your Local Area Coordinator (LAC). Your plan contains a breakdown of the different supports needed to help you achieve your goals, along with how much funding has been allocated to each category.

What's covered by the NDIS?

The NDIS covers the cost of supports across a range of areas, including education, employment, living arrangements and health and wellbeing. The NDIS uses the "reasonable and necessary" framework to decide which supports you can receive funding for.

Our Knowledge Centre includes a regular series on ‘Making the NDIS work for you’, featuring different supports each series and how the NDIS funds costs for each.

How do I prepare myself for the NDIS?

Check out our NDIS in 7 easy steps guide for some good tips, such as learning the basics about what the NDIS can fund and how it works.

Can I make changes to my NDIS plan?

If you want to change something in your plan, you can always request a plan review. Make sure you explain as clearly as possible how and why you need to make changes.

How do I know if I still have enough NDIS funds?

If you’re a customer of Plan Partners, you can easily keep track of your budgets and spending in the Plan Partners Dashboard. Sign up with us for Plan Management to get access to this handy tool for greater clarity and control over your funds and spending.

Plan Management

Why choose Plan Partners as your plan manager?'

As your plan manager, we don’t just look after your NDIS invoices. We give you the support, info and tools to easily track your spending, see the status of invoices and confidently manage your funds to get the supports you need.

How much does plan management cost?

Plan management is covered by the NDIS and is available to all NDIS participants - you just need to ask for it during your planning meeting.

What are the benefits of plan management?

At Plan Partners, you get a team of experts supporting you to better manage your funds. Have your invoices taken care of, rely on our expertise, tools and resources, get support with your spending and have access to exclusive offers available to you as our customer.

How do I sign up for plan management?

Easy! Just go to our signup page, follow the simple steps and we'll be in touch.

What’s the difference between unregistered and registered providers?

The NDIS asks service providers to register with them because only registered providers can claim their invoices with the NDIS directly. But not all providers choose to do so and there are some great unregistered providers, which you only have access to if you self manage your funds or have a plan manager like us.

Support coordination

What is support coordination?

Support coordination helps you get the most out of your NDIS plan, including finding and organising the best supports for your needs. It’s what the NDIS calls a ‘capacity building’ support – designed to help you build the skills and confidence to manage your own supports in future.

What are the benefits of support coordination?

Coordinating your supports can be a little daunting and time-consuming. At Plan Partners, you get a dedicated support coordinator, backed by a team of experts, to help you find the best providers for your needs, regularly review your supports and action your plan. It’s especially useful if you need to engage lots of different service providers.

Who is eligible for support coordination?

The NDIS decides each case individually - check out our eligibility article to find out more.

How do I sign up for support coordination?

Signing up with Plan Partners is simple. Head to our sign up page, follow the steps and we’ll be in touch within one business day.