Here to help you support your customers
The best NDIS tools and support that helps Support Coordinators focus on what's important
It takes a team to make an NDIS plan work...
As one of Australia's trusted plan managers we'll work with you and your customers over the course of their plan, supporting them to understand and make the most of their NDIS funds. We'll make the whole support team stronger with helpful tools, info and resources that make both your lives easier and help you focus on what's important - the participant.
“Plan Partners can show you a different path you might not have thought of yourself. And if Plan Partners can do that for you, fantastic. That’s all you need.”
<p aria-label="Mike">Mike</p>
Useful tools
Every tool we create has been carefully crafted to meet a need in the market, and designed to make your NDIS experience as easy and simple as possible. Our tools are here to support you, whether you're a support coordinator, service provider, plan nominee or NDIS participant.
Finding what you need within the NDIS pricing arrangements isn't easy. Find the price you need in one simple search, right here.
Plan Partners Dashboard allows you to get an overview of each customers’ spending, payments and invoices.
Quickly calculate costs for multiple NDIS support items and easily manage your budgets over time, all in the one spot.
Nigel's story
Nigel has plan management with Plan Partners. With support to get the most out of his funds and freed from the burden of administration, he’s been able to fully focus on his supports, especially his art. He recently had several pieces featured at an exhibit for the International Day of People with Disability.
Nigel
FAQS
What tools do you have to support me?
Our support coordinator Dashboard is a handy online tool to help you better support your customers to get the most out of their NDIS plans. View multiple plans in one central place, approve invoices on their behalf and get handy tips to support them with their spending.
And because your Dashboard is also available as an app, you can access all of its features while you’re out and about.
Can I use the Dashboard to support customers who aren’t Plan Partners customers?
How do I access the support coordinator Dashboard for the first time?
To access your Dashboard (and App), simply provide us with your customer's consent to access their Dashboard information. You can do this by emailing us either:
- A signed service agreement between you and your customer (or nominee), stating you’re allowed to collect sensitive information and outlining your commitment to keep this information safe.
- A signed consent form from your customer (or nominee) giving you consent to access their Plan Partners Dashboard.
You can email us your legal authority to [email protected].
How can one of my customers become a Plan Partners customer?
Signing up with Plan Partners is simple, either online or over the phone. If your customer doesn’t currently have funding for plan management included in their plan, they’ll need to get it added by submitting a change of circumstances form to the NDIS.
If they already have a different plan manager, they can switch to Plan Partners at any time. All they need to do is give us a call on 1300 333 700 and we’ll handle the rest.
Will the Dashboard display all the support budgets for a customer?
How can I stay up to date with the latest NDIS news and developments?
How long does it take for invoices to be processed?
If your customer’s invoice is submitted using our payment system, they will be processed and paid within 4 business days. If not, payment may take up to 7 days. As their support coordinator, you can view and approve invoices on your customer’s behalf.
You can also submit reimbursements on behalf of your customers through your Dashboard.
How can Plan Partners help my customers stay on top of their budgets?
Recommend us to your customers
We're committed to working with you and your customers to make things easier for you both. It's quick and simple for participants to sign up for Plan Management with Plan Partners, or to switch to us from another provider.
Want to chat about your options?
When considering anything new, there’s a lot of information to weigh up, so feel free to get in touch if you have any questions.
We’re here for you Monday to Friday 8am - 6pm (Melbourne time).
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