For service providers whose invoices are processed by Plan Partners.

One of the most important aspects of working with the NDIS is making sure you get paid. At Plan Partners, we know how critical cash flow is to your business. That’s why we can help you get your invoices paid as quickly and easily as possible.

How we get your invoices paid

Plan Partners can help you get your invoices paid as quickly as within 4 business days.*

Exact payment times depend on:

  • how you choose to submit your invoice: through our Fast Payment System (within 4 business days) or via email (within 7 business days)*
  • approval of the invoice by the NDIA
  • your chosen payment method: credit card or EFT

The graph below describes the invoice payment process step by step. 

diagram explaining the invoicing process

*Step 2 is fast-tracked when using our Fast Payment System, allowing you to be paid within 4 business days.

How to submit your invoices

You can submit your invoice to Plan Partners in two ways:

1. Fast Payment System

If you submit your invoice online using our Fast Payment System, it can be paid within 
4 business days*. Available via your Plan Partners Service Provider Dashboard - also available as an App, the Fast Payment System is an easy online tool that:

  • Makes it easier and faster to create and send your invoices
  • Provides handy online features to help you look up NDIS items, select your customers and generate a valid invoice number
  • Immediately confirms that your invoice has been successfully submitted. You’ll know instantly if your invoice complies with NDIS requirements and is ready for submission to the NDIS for approval.
  • Allows you to download a copy of your invoice for your own records
  • Lets you track the progress of payment of your invoice in your Dashboard immediately after submitting it.

How to use our Fast Payment System

Step 1: Activate your Dashboard: If you haven’t yet accessed your Dashboard, activate it by giving us a call on 1300 333 700 or send an email to [email protected] and let us know you’d like to do so. You’ll need to choose a single email address and password for your organisation.

Step 2: Submit an invoice: Once you’ve activated your Dashboard, submitting an invoice using the new system is easy. Just log in to your Plan Partners Dashboard and click ‘Submit Invoice’. Our handy online prompts will make sure that all the details you need to ensure your invoice is paid by the NDIS will be automatically included.

Remember, once you’ve submitted your invoice on the Dashboard or App, you do not need to send it in to us via email. The Dashboard does it all!

2. Email your invoices

You can also send your invoice to Plan Partners to [email protected]. Please note we can only process invoices which are sent to us as PDF or JPEG so do not send links to your invoices.

As our team needs to manually file, review and validate invoices received by email, it will take longer for you to get paid – usually up to 7 business days*.

Make sure you include the following details to make sure your invoice can be processed by the NDIS:

  • Your business name, ABN and bank details
  • An invoice number
  • The customer’s full name and NDIS number (if known)
  • The service provided (include the NDIS line item number if known)
  • The date that the invoice was issued AND the date the service was delivered
  • The number of hours of support provided and at what hourly rate
  • Invoice total (including GST - the GST cannot be on top of the maximum hourly rate).

Feel free to use our handy invoice template  that features all these details.

How we validate your invoices

As a plan manager, one of our key roles is to check whether the invoices we receive are correct – this is called ‘validating’. When we receive a customer’s invoice, we ‘validate’ this to make sure it meets the criteria from the NDIS.

How to receive payments

You can choose how you’d like to receive payments from Plan Partners: EFT payment or credit card payment. You can let us know which method you prefer by sending us an email.

  1. EFT Payments: If you use EFT, we will credit your payment within 2 business days of receiving and clearing your payment from the NDIA*.
  1. Credit Card Payments: If your business has a credit card terminal, you can get your money even faster – in fact, we’ll credit you within 1 business day from the time your claim is accepted by the NDIA*. You won’t have to wait for us to receive your funds from them first.