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Service Providers

Why Plan Partners?

We work with thousands of service providers all around the country, from sole traders to large health organisations. Our network of providers are all united by one thing: the desire to help others.

This page is a one stop shop for service providers, containing important documents and information on invoices, the NDIS, issues resolution and more.






Prompt payment

We pay your invoices promptly. During the first quarter of 2018, we have paid invoices on average within two business days after receiving the funds from the NDIS.



We have many years of experience in the disability and finance sectors. When you refer customers to us, we will tailor our services to suit their needs. We can also help your business get NDIS ready.



We’ll help your customers bringing their NDIS plan to life based upon what’s best for them – not anyone else.


Large network

We have a large network of service providers - both NDIS and non-NDIS registered.


Starting with Plan Partners

Just sign up here. We will contact you within 1 business day.

While it’s not compulsory, we encourage all new service providers to sign a copy of our Provider Participation Terms. Laying out the terms of our arrangement helps to protect all parties and ensure invoices are paid promptly and regularly.

Only if your customer’s funds are being managed by the NDIS, which requires providers to be registered in order to submit a claim. If the customer is using plan management, they can choose an unregistered provider. Find out more


Submitting and paying invoices

Email your invoice to

You’ll get an automated email confirming receipt of your invoice.

If you’re unsure of how to create an NDIS invoice, use this handy template. If you’d prefer to use your own, be sure to ensure it’s aligned with ATO guidelines and includes the required NDIS line items.

We aim to pay all invoices within 2 business days of receiving funds from the NDIS. To help with prompt payment, we ask service providers to provide clear and complete invoices that only include NDIS- funded services. You can view an example of a clear invoice here.

If your business has a credit card terminal, you can use our Fast Payment service. This allows us to pay you as soon as your claim is successfully accepted by the NDIA, rather than having to wait for us to receive the funds first. To find out more about Fast Payment, email


What services are covered under the NDIS?

For a support to receive NDIS funding, it must be considered ‘reasonable and necessary’ to help that participant reach their goals and objectives. This generally means it:

Please note: we can only pay invoices for supports covered under the NDIS. You can find more info about the supports covered here.

  • Must relate to the participant's disability
  • Doesn’t include day-to- day living costs not related to a participant’s disability
  • Represents value for money
  • Is likely to be effective and beneficial to the participant
  • Takes into account informal supports given to participants by families, carers, and the community

What are the benefits?

We make life easier for people who are struggling to manage their NDIS funds or find the right supports by themselves. We can help your customers navigate the NDIS by holding information sessions and workshops or even co-host an event with you on the topic. In addition, we can provide you with a range of NDIS resources to share with your customers.

Many customers struggle with finding service providers in their area. Support coordination can help them find and connect with the right providers at every stage of their NDIS journey. Support coordinators often accompany customers with the first meeting and regularly evaluate the progress.

When your customers sign up with us, you can be sure that their NDIS plans are managed well and their invoices are paid promptly.

All you need to do is sign a copy of our Provider Participation Terms refer to form. This helps to protect all parties and outlines exactly what you can expect from us.


Feedback and complaints

I have an issue with Plan Partners, who can I speak to?

We always aim to resolve any issues as quickly as possible. Please contact us on 1300 333 700 or email to discuss any concerns. You can also read our Feedback and Complaints Procedure (see link below under the 'Legal' section) for more information on our process.

If you’d prefer to raise the issue with a third party, you can contact the Commonwealth Ombudsman on 1300 362 072.


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