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Service Providers

Why Plan Partners?

We work with thousands of service providers all around the country, from sole traders to large health organisations. Our network of providers are all united by one thing: the desire to help others.

This page is a one stop shop for service providers, containing important documents and information on invoices, the NDIS, issues resolution and more.

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Expertise

We have many years of experience in the disability and finance sectors. When your  customers use our services, we will tailor everything  to suit their needs. We can also help your business get NDIS ready with workshops and specialist advice.

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Large network

We have a large network of service providers all over Australia - both NDIS and non-NDIS registered. 

 

 

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Prompt invoice processing

We process your invoices promptly. Your invoices are usually paid within 7 to 8 business days. You can always track the status of your invoices in your own online Plan Partners Dashboard. 

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Independence

We’ll help your customers bringing their NDIS plan to life based upon what’s best for them – not anyone else. 

How do I become part of the network?

Sign up here

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Starting with Plan Partners

Just sign up here. We will contact you within 1 business day. By becoming part of our network, you'll get access to your own personal Plan Partners Dashboard, where you can easily track the status of your invoices. We will also update you regularly with advice and tips & tricks how to work with the NDIS.

While it’s not compulsory, we encourage all new service providers to sign a copy of our Provider Participation Terms. Laying out the terms of our arrangement helps to protect all parties and ensure invoices are paid promptly and regularly.

Only if your customer’s funds are being managed by the NDIS, which requires providers to be registered in order to submit a claim. If your customer is using Plan Management, they can choose an unregistered provider.

If you'd like to find our more about the difference between registered and unregistered providers, this handy blog explains it all. 

To find out more about the difference between Plan Management, NDIS management and self-management, click here.

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Submitting and paying invoices

Email your invoice to invoice@planpartners.com.au

You’ll get an automated email confirming receipt of your invoice.

If you’re unsure of how to create an NDIS invoice, use this handy template. If you’d prefer to use your own, be sure to ensure it’s aligned with ATO guidelines and includes the required NDIS line items.

We aim to process all invoices promptly. Service providers usually get paid within 7 to 8 business days. This article explains exactly how Plan Partners processes your invoice, within which time frames. To help with prompt invoice processing, we ask service providers to provide clear and complete invoices that only include NDIS-funded services - feel free to use the handy template you'll find under 'what needs to be on my invoices'.

If your business has a credit card terminal, you can use our Fast Payment service. This allows us to pay you as soon as your claim is successfully accepted by the NDIA, rather than having to wait for us to receive the funds first. To find out more about Fast Payment, read our instructions on how to get paid with Fast Payment or email our team:  admin@planpartners.com.au.

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Organising your NDIS services

For a support to receive NDIS funding, it must be considered ‘reasonable and necessary’ to help the participant reach their goals and objectives.

In  this handy blog  we explain how to determine whether your supports are considered 'reasonable and necessary' for the NDIS participant.

The NDIS has a  very handy guide  on how to set up a service agreement with an NDIS participant, and what to include in the agreement.

If you need more help, our friendly team is happy to help you. Just give us a call on 1300 333 700.

Plan Partners can organise tailored workshops and presentations to get your organisation NDIS ready. Our workshops are very practical, interactive and tailored to your organisation's needs.

They are run by Plan Partners' senior experts who will provide inside tips & tricks to help you and your customers to get the most out of the NDIS.

Want to know more? Call us on 1300 333 700 (ask for Plan Partners' State Manager in your state) or send an email to admin@planpartners.com.au.

For all gardeners, cleaners and handyman, we have an easy guide available: 'Getting paid under the NDIS'. Read it here.

What are the benefits?

We make life easier for people who are struggling to manage their NDIS funds. As their Plan Manager, we process their invoices, give them access to their own online Dashboard so they can track their NDIS budgets and send them regular updates and tips & tricks on how to get the most out of the NDIS. Our Plan Partners team is available for any questions about the NDIS they have. We can help your customers navigate the NDIS by holding information sessions and workshops or even co-host an event with you on the topic. In addition, we can provide you with a range of NDIS resources to share with your customers.

Many customers struggle with finding service providers in their area. Support Coordination can help them find and connect with the right providers at every stage of their NDIS journey. Support Coordinators can help with understanding what's in an NDIS plan, setting up service agreements, prepare them for their planning and review meetings and regularly evaluate the progress of their NDIS plan.

When your customers sign up with us, you can be sure that their NDIS plans are managed well and their invoices are processed promptly. 

As part of Plan Partners' network you have access to Plan Partners' team and you can ask all questions about NDIS plans you have. You'll also get access to your own Plan Partners Dashboard where you can easily track the status of your invoices. We will send you regular updates and tips&tricks how to get the most of the NDIS for your organisation and customers. We can also organise workshops and presentations for your staff and customers.

All you need to do is sign up here. You'll be asked to agree to our  Provider Participation Terms - this helps to protect all parties and outlines exactly what you can expect from us.

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Feedback and complaints

I have an issue with Plan Partners, who can I speak to?

We always aim to resolve any issues as quickly as possible. Please contact us on 1300 333 700 or email admin@planpartners.com.au to discuss any concerns. You can also read our Feedback and Complaints Procedure (see link below under the 'Legal' section) for more information on our process.

If you’d prefer to raise the issue with a third party, you can contact the Commonwealth Ombudsman on 1300 362 072.

FIND OUT MORE ABOUT PLAN PARTNERS

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