Are you unhappy with your NDIS plan? Did you know you can request a review of your plan at any time?
5 simple steps: Requesting a plan review
Firstly, it’s important to point out that not all plan reviews have a positive outcome. Your review might be rejected and - in some extreme cases - it might even result in your funds being reduced. So, be sure you only ask for a review if you’re confident that it’ll have a good outcome.
If you’re confident to proceed, your first step should be contacting the Local Area Coordinator (LAC) you had your initial planning meeting with. For some specific situations, they can adjust your plan right then and there. If they can’t make the change themselves, don’t despair - here’s how you go about requesting an official review of your NDIS plan.
Step 1. Research
Before you request a review, it’s important you familiarise yourself with the NDIS’s policy around reviewable decisions’. If you don’t agree with a decision the NDIS has made about your plan, you’re able to dispute it - first with the NDIS itself, and then through an external tribunal, if you still feel the matter hasn’t been resolved.
Step 2. Writing your Request for a Review
The best way to request a review of your NDIS plan is to use the ‘NDIS Reviewable Decision Form’, available on the above NDIS page. Take your time to fill out each section carefully, paying particular attention to Part C, “What are the grounds for this review?” This is your chance to make your case, so be sure to clearly state that the review concerns your NDIS plan, and go into detail on why you disagree with the NDIS’s decision. While it might be an emotional subject, try to focus on the practical issues you’d like to change and avoid using emotive language.
If your review concerns the request for plan management, you will need to specifically ask for it - please note that plan management will be featured in the category ‘Improved Life Choices’ in your plan. And remember, apart from a couple of rare circumstances, it is your legal right to get plan management included in your plan.
Requesting support coordination works a little differently, as it’s subject to whether the planner thinks it is reasonable and necessary for you to receive these supports. You will need to prove your eligibility by focusing on why you’d benefit from assistance with finding and connecting with service providers in your area.
Step 3. Submitting your Request for a Review
There are several ways to submit your request:
- talking to someone at an NDIS office
- calling give the NDIS a call on 1800 800 110
- sending an email to: email@example.com
- or sending it by post to: Chief Executive Officer National Disability Insurance Agency, GPO Box 700, Canberra ACT 2601.
We strongly recommend you to always send your request in writing (either by email or post) and also send your Local Area Coordinator a copy and ask them to acknowledge that they’ve received it. As with all important paperwork, be sure to also keep a copy for your own records.
Step 4. Talking to the NDIS
While it might take the NDIS a while to get back to you about your request (sometimes even 2 to 3 months), if it’s been over 16 business days and you still haven’t heard back, contact them and ask about the status of your review. You can also ask your LAC about your request if you’d prefer.
In some instances, the NDIS may need more information before they can assess your request. If that’s the case, you can request a face to face meeting to explain why you’re not happy with your current plan and why you’ve requested the change. Make sure you have any supporting documentation that might help your case with you during any follow up discussions. If you’re a little nervous or feel you’d benefit from having a friend or carer there, know that you’re also allowed to take somebody with you for support during the meeting.
Step 5. Check your new NDIS plan
If your request has been approved, you should request a copy of your new plan and double check whether the correct changes have been made.
If any changes have been made to your funding or the types of services covered, be sure to notify any service providers who are impacted by the change.
Don't forger to notify your support coordinator and/or your plan manager. If you have support coordination or plan management with Plan Partners, just send your new NDIS plan to firstname.lastname@example.org and we'll incorporate the changes in our systems.