Individualised Living Options (ILO) is an NDIS housing option. It can help you to live where you want, with the supports you need to be independent and achieve your goals. As the name suggests, ILO is built around your individual situation, with a large part of the support focusing on helping you discover the best housing option for you.   

What is Individualised Living Options (ILO)?

ILO is an NDIS support that’s designed to provide you with the day-to-day supports you need to live comfortably and safely in your choice of home. Rather than try and fit you into an existing model, it builds your support package from the ground up. It does this by funding a professional who works closely with you to explore possible accommodation options and the supports (funded and non-funded) you’ll receive in each.

While it’s considered a housing option, ILO is all about the support you receive and doesn’t cover the cost of rent or anything to do with the physical building itself.

Who is ILO suited to?

ILO is aimed at those with lower to medium support needs – generally around 7 hours of in-home supports a day – who don’t want to live in a group home.

If you require around the clock supports, another housing option like Supported Independent Living s probably better suited to you.

Where you can live with ILO

Where you can live depends on your preferences and who you’d like to live with – if anyone. Because ILO is designed around you, there’s a lot of flexibility when it comes to where you live. Here are some examples of ILO arrangements to give you an idea of how it might look for you:

Living with a host family who can provide you with support

Renting an apartment by yourself, with support workers visiting daily to assist with key day-to-day tasks
Moving in with a housemate who helps you out around the house, with regular visits from support workers

How does ILO work?

There are two distinct stages to ILO, both of which are important to helping you live in a way that suits you.

tage 1 – Exploration and Design: The first stage involves working closely with a professional – usually a support coordinator – to explore the living arrangements that are available to you, weigh up the pros and cons of each, establish how much support your informal network can provide, and then work out.

They’ll then design a support package around your choice. This is contained in a document called a Service Proposal, which includes everything the NDIS needs to know to give you the funding to access the supports you need in the home.

Stage 2 – Supports: The second stage involves bringing your Service Proposal to life and getting you into your new home.

There are two main kinds of supports that ILO will fund; primary supports and supplementary supports, which work together.

Primary supports: These are the main supports that you receive while in your home. These could be hosts or housemates you live with or support workers who visit. Your ILO funding will be used to pay them directly (either an agreed-upon amount if it’s a host, or an hourly rate for support workers), or indirectly, through something like a rent reduction for your housemate. 

Supplementary supports: These are the other supports you receive in the home, outside of those your primary supports deliver. This can be because your primary supports are away on holiday, you require a specialist, or any number of reasons why you need a little bit of extra support. These supports are flexible, so you’re able to bring them in as you need, provided they can be considered a reasonable and necessary support.

How to get ILO included in your NDIS plan

If you’re ready to build your independence in the home through ILO, the first step is to complete a Request for Home and Living Supports form. This lets the NDIS make a decision about your situation without you needing to go through a formal plan review.

The form is long and asks lots of questions about your goals, living situation and support needs. These will help the NDIS understand how ILO – or another housing option – will support you to build your independence and capacity. As such, it’s important to take your time and answer each question as accurately as possible.

Many people find having a family member, friend, or someone with lived experience of the NDIS with them as they fill out the Request for Home and Living Support form to be helpful.

How we can help with your ILO goals

All housing-related supports come with funding for support coordination. As it’s such a dramatic change with lots of components, a support coordinator can help break it down and work with you to get you the supports you need.

Our team have lots of experience with ILO and other housing supports. We understand everyone’s goals and situations are different and your dedicated support coordinator will work closely with you and your support network to get a comprehensive picture of where you see yourself living and the steps to get there.

Our plan management team can help you to access a wider pool of ILO providers and take care of the admin, so you can get on with the important stuff – enjoying your new house!