Welcome to the new-look Plan Partners!
Your plan, your team. Our focus.
It's an exciting time at Plan Partners, as we embark on a new era of dedicated support, for you and the people who support you. We’ve updated our branding with a refreshing new look, but don’t worry, it’s still the same team underneath.
Why we’ve updated our branding
We always want to be looking for ways to improve our support for you.
The goal of this update is to make your experience with us clearer, more engaging, and better reflects our commitment to supporting you.
Our refreshed website includes additional accessibility features such as enhanced screen reading capability, keyboard navigation, clearer information and a new site-wide search function.
While our updated messaging and communications are designed to be even clearer than before, we are here to make your whole support team stronger.
New look, same team, here for you
- It’s your plan. As always, we’re here to help you make the most of your plan and navigate the world of the NDIS.
- It’s your team. Our new identity strengthens our role as part of your support team, here to help you, and support those that support you.
- Our focus. While our appearance is evolving, what won’t change is our commitment to supporting you with real care, because confidence begins with the right NDIS plan manager at your side.
Our bold new look also come with a promise, to make your support team stronger by keeping your payments, budgets and service providers on track!
Take a look at our journey to this point below.
Here to make your team stronger
Show Transcript
The NDIS can feel overwhelming.
Rules, forms, unknowns, too much to carry alone.
Behind every plan is a person.
We've had such great customer service.
I'm depending on them to help me.
That's why we've evolved. A clearer voice, a sharper focus.
They really um support the clients and they help increase people's independence.
Built around one belief. You have a team. It's very important to have a good team and loving team around you.
We make it stronger, paying fast, protecting your funding, keeping everything on track so you can focus on living.
I get to go out.
That freedom to spend more time on doing enjoyable things.
Your plan, your team, our focus.
Plan partners. Really cool and I'm very lucky I've got them.
I'm with plan partners. I'm with plan partners.
My plan, my team.
A new visual identity with a focus on people
Our refreshed visual identity is all about celebrating people with disability and the people who support them, they’re real Plan Partners customers and we thank them for being part of this journey.
FAQs about our new-look brand
Why is the brand changing?
We’re always looking for new ways to improve our communication channels and make them more accessible to customers, with this being a driving force of our updated branding. Our contrasting colour pallet has been chosen based on extensive customer and accessible design research.
This research extended to choosing our new font, Inclusive Sans. Inclusive Sans is the most accessible font available and provides specific differentiation between Capital I, lower case L and the number one. Similarly, between zeros and Os. Inclusive Sans is used across our website and Dashboard.
Our refreshed website includes additional accessibility features such as enhanced screen reading capability, keyboard navigation, clearer information architecture and site wide search functionality.
The goal of this update is to make your experience with us clearer, more engaging, and will better reflect our commitment to supporting you.
What's changing?
While there is no change to our Plan Management or Support Coordination services, there are plenty of new and exciting changes, like:
- Contrasting colour pallet chosen based on extensive customer and accessible design research.
- New font, Inclusive Sans, the most accessible font available.
- Large base font size will improve legibility on all devices.
With refreshed website including enhanced accessibility features such as:
- Improved navigation with drop-down menus
- Site-wide word search functionality
- Enhanced screen reading capability
- Keyboard navigation
- Clearer information architecture.
This update is designed to make your experience with us clearer, more engaging, and will better reflect our ongoing commitment to supporting you.
Is anything else changing?
There will be no changes to our service offering across Plan Management and Support Coordination. While the Dashboard has been updated to a new colour pallet and font, there are no functionality changes.
It’s still the same team here helping you, none of that is changing.
When did the update happen?
Is anything else changing?
There will be no changes to our service offering across Plan Management and Support Coordination. While the Dashboard has been updated to a new colour pallet and font, there are no functionality changes.
It’s still the same team here helping you, none of that is changing.
Will I still be able to access my Dashboard during this change?
Yes, although the look of the Dashboard changed on 4 March 2025, there is no downtime for users.
If you are having difficulty accessing the Dashboard or require an account to be created, please contact our Customer Care Team on 1300 333 700, Live Chat or [email protected].
What changes are happening to the website?
The website has new colours, fonts and images. Navigation improvements and word search functionality makes it simpler to access information on the website and tools such as our NDIS Budget Calculator.
The new layout improves the accessibility of the site, including improved screen reading capability and keyboard navigation.
Will anything be removed?
How will this make things easier for me?
Finding information on the website will easier and quicker for customers using keywords in the search bar at the top right-hand side.
Large base font size will improve legibility on all devices.
Improved navigation will make the drop-down menu’s easier to use.
Is the updated site accessible for people with disability?
What if I need help navigating the new site?
Do I need to update my password or settings?
We’d love your feedback
Let us know what you think about out new-look and accessible features by emailing [email protected].