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A quick guide to NDIS reimbursements

Updated 12 August, 2020
A person holding up a receipt

If you pay for an NDIS support with your own money you probably want to get reimbursed by the NDIS as quickly and easily as possible.

So let's look at how you can take the hassle out of getting reimbursed - and even get reimbursed in just one business day!.

What are reimbursements?

A reimbursement is the action of repaying someone. In the context of the NDIS, this occurs when you’ve paid for a support using your own money and want the NDIS to pay you back out of your NDIS budgets.

Which things can you be reimbursed for?

You can be reimbursed for nearly every NDIS support, as long as you have the funding in your NDIS plan for it and the NDIS considers it reasonable and necessary.

There are several reasons you might request a reimbursement, for example:

  • When buying ‘off the shelf products’ such as continence items, that you need to purchase yourself at the checkout.
  • When dealing with smaller service providers, such as a gardener, who prefer to be paid straight away rather than go through the formal NDIS invoicing process.

How can Plan Partners help?

Plan Partners is one of the few Plan Managers that can help you claim reimbursements with the NDIS. Rather than having to deal with the NDIS, you can send your reimbursement request directly to us and we’ll handle the rest. In addition, we’ve simplified the reimbursement process, so you get your money back within the next business day, instead of having to wait for several days.

How do you submit a request?

The quickest and easiest way to get reimbursed through Plan Partners is by using our Dashboard or App. This allows you to submit a request for reimbursement (along with an invoice and proof of payment) digitally and then track the status of your request to see when you’ve been paid.

We also offer a reimbursement form that you can submit via email to admin@planpartners.com.au, however this takes longer to be processed – meaning you won’t get your money back as quickly.

When will you get your money?

If you submit a valid reimbursement request through your Plan Partners’ Dashboard or App, you should receive your money back the next business day.

Have any more questions?

To find out more about reimbursements or our Dashboard or App, give our friendly team a call on 1300 333 700 or leave your details here are we’ll get back to you.

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6 comments

Plan Partners logo
Paula Newlyn (not verified)   19th June, 2020

What if you want something or a service and you're not sure it's covered by the NDIS?

Plan Partners logo
pmp.admin   19th June, 2020

Hi Paula,

Thanks for your comment.
If you would like to clarify whether a purchase is reasonable and necessary, feel free to give our friendly team a call on 1300 333 700 or email info@planpartners.com.au, with any questions. We're here to help.

Warm regards,
Tegan from the Plan Partners team.

Plan Partners logo
Therese (not verified)   09th July, 2020

Can anyone with an approved NDIS plan pay for supports with their own money and get reimbursement from the NDIS irrespective of how their plan is managed (assuming that they have the funding in their NDIS plan for it and the NDIS considers it reasonable and necessary)?

Plan Partners logo
pmp.admin   09th July, 2020

Hi Therese,
Thanks for your comment.
Very interesting question, if you are agency-managed (NDIA-managed) then the person must purchase products or services from a registered NDIS provider and that provider will claim on your benefit. Plan-managed and self-managed plan are a bit different, as you can use unregistered NDIS providers theoretically yes - you could get your supports reimbursed (assuming there's enough funding and the supports are reasonable and necessary) this also depends on the limitations of the persons Plan Manager. This article explains how someone could easily switch to Plan Management: https://planpartners.com.au/covid-19-switch. Feel free to give our friendly team a call on 1300 333 700 or email info@planpartners.com.au, with any questions. We're here to help.

Warm regards,
Tegan from the Plan Partners team.

Plan Partners logo
Kylie (not verified)   06th August, 2020

Is the form available online to designate the Account you would like re-imbursements to go into please? I have noticed that you are unable to claim until the form is competed the first time.
Thank you

Plan Partners logo
pmp.admin   06th August, 2020

Hi Kylie,

Thanks for your comment on our website.
We've now sent you the reimbursement form. If you have any questions feel free to give our friendly team a call on 1300 333 700 or email info@planpartner.com.au. We're here to help.

Warm regards,
Tegan from the Plan Partners team

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